Bonnie Logan

• Assisted clients in understanding processes and procedures to seek out solutions.
• Conducted research to support case preparation and advocacy efforts.
• Collaborated with team members to develop client-focused solutions.
• Maintained accurate case files and documentation for review.

Certified CMA & CNA

• Maintained a safe and organized work environment, adhering to strict safety guidelines at all times.
• Documented interactions accurately in electronic health record systems to uphold data integrity.
• Collaborated with medical staff to facilitate timely patient care and service delivery.
• Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
• Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.

• Ensured passenger safety by adhering to all traffic regulations and company policies.
• Coordinated schedules and routes to optimize travel times and enhance service reliability.
• Developed strategies for effective communication with passengers regarding service updates and changes.
• Aided passengers with disabilities or special needs.
• Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Improved resolution time with effective problem-solving for customer complaints.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Monitored patient behavior and progress, documenting significant changes for treatment team review.
• Collaborated with multidisciplinary teams to ensure holistic approaches to addiction treatment.
• Educated clients about substance abuse, coping strategies, and available resources for recovery support.
• Managed detailed case documentation, ensuring accurate records for treatment planning and compliance with regulatory requirements.
• Supported detoxification procedures through close monitoring of vital signs and providing necessary interventions to alleviate withdrawal symptoms.
• Conducted regular urine drug screenings to monitor patient substance use and inform adjustments in treatment strategies when necessary.
• Provided crisis intervention support to patients experiencing emotional distress or displaying risky behavior, preventing potential harm.

• Monitored patient progress, adjusting interventions based on observations and feedback.
• Educated clients on coping strategies, relapse prevention, and healthy lifestyle choices.
• Trained and mentored junior staff on best practices in chemical dependency treatment protocols.
• Ensured compliance with regulatory standards and organizational policies throughout care delivery processes.
• Implemented relapse prevention strategies by identifying potential triggers and developing individualized coping plans for at-risk patients.

• Managed daily office operations, ensuring efficient workflow and organization.
• Coordinated scheduling and communication between departments to enhance collaboration.
• Assisted in document preparation and filing, maintaining accurate records for easy access.
• Conducted inventory management of office supplies, optimizing procurement processes.
• Served as a positive role model for inpatient residents by modeling appropriate language usage, manners, and conflict resolution methods.