Summary
Overview
Work History
Education
Timeline
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Bonnie Mann

Phenix City,AL

Summary

Detail-oriented team player with strong organizational skills with almost 25 years of experience in the areas of Collections and Credit Bureau Reporting. Ability to handle multiple projects independently and simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Business Integration Consultant

TSYS
01.2012 - Current
  • Performed analysis of client systems and gathered requirements for conversion and integration, specializing in, but not limited to, the areas of Collections, Credit Bureau Reporting, and Customer Servicing.
  • Translated technical concepts and information into terms clients and vendors could easily comprehend.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Supported sales efforts by participating in presentations, product demonstrations, and proposal development for perspective clients.
  • As Solutions Architect, led cross-functional teams to design, develop, and implement customized integration strategies for converting clients.
  • Analyzed client requirements to determine optimal integration solutions that aligned with their business objectives.

Client Service Rep/Business Systems Specialist

TSYS
05.2000 - 01.2012
  • Developed and maintained positive customer relationships and coordinated with other team members to properly respond to client requests and resolve client issues.
  • Learned and followed all organizational policies, procedures, and methodology.
  • Consulted with clients on optimal settings for the best customer experience.
  • Became a subject matter expert in the areas of Collections and Credit Bureau Reporting and used that expertise in both the client relations and development spaces.

Teller

First Union National Bank
05.1996 - 12.1998
  • Performed floating/roving bank teller duties as assigned all over the Columbus, Pine Mountain, Hamilton, and Ft. Benning communities.
  • Maintained friendly and professional customer interactions.

Education

Bachelor of Arts - Public Relations And Marketing

The University of Alabama
Tuscaloosa, AL
05.2000

Timeline

Business Integration Consultant

TSYS
01.2012 - Current

Client Service Rep/Business Systems Specialist

TSYS
05.2000 - 01.2012

Teller

First Union National Bank
05.1996 - 12.1998

Bachelor of Arts - Public Relations And Marketing

The University of Alabama

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Bonnie Mann