Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bonnie Marquez

Newcastle,OK

Summary

Energetic fully adaptable administrative assistant experienced in both legal and customer services fields equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting staff and customers while always identifying opportunities for improvement. The ability to communicate fluently and translate all written and spoken forms in two languages allows for the added benefit of two employees in one.

Overview

21
21
years of professional experience

Work History

Office Manager

Izzy's Garage inc.
Oklahoma City, OK
11.2007 - Current
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Legal Administrative Assistant

Gassaway law Firm
Oklahoma City, OK
07.2005 - 10.2007
  • Compiled evidence for trials or hearings under attorney supervision.
  • Managed calendars for multiple attorneys simultaneously.
  • Supported paralegals in preparing discovery responses or trial briefs.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Scheduled meetings, appointments and travel arrangements for attorneys.
  • Maintained client databases and filing systems, including hard copy and electronic files.
  • Assisted attorneys with research projects and document preparation for court filings.
  • Answered phone calls, responded to inquiries and directed calls accordingly.
  • Provided administrative support to the legal department staff members.
  • Monitored dockets of assigned cases in order to ensure compliance with all applicable laws and regulations.
  • Coordinated daily operations of the law office including mail distribution, supplies inventory management, photocopying and scanning services.
  • Performed data entry tasks related to case-specific information into a variety of software programs such as Excel, Word, Access.
  • Processed incoming mail and correspondence on behalf of attorneys in a timely manner.
  • Proofread documents before they were submitted or filed.
  • Greeted clients upon their arrival at the office and provided assistance throughout their visit.
  • Inventoried and managed office supplies to keep team efficient and on-task.
  • Coordinated correspondence between attorneys and clients for active cases and other matters.
  • Filed clients' legal documents in relevant courts for processing.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys.
  • Liaised between attorney and outside counsel, exchanging information.
  • Participated in client interviews, observed questioning process and documented information.

Legal Assistant

Tuan Khuu Law
Oklahoma City , OK
07.2003 - 01.2005
  • Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
  • Maintained client confidentiality in all matters.
  • Assisted with document production and deposition preparation.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Greeted clients upon arrival at office and provided assistance as needed.
  • Updated databases with new information received from attorneys or clients.
  • Coordinated travel arrangements for attorneys as required by firm policy or client needs.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Conducted interviews with potential witnesses to obtain statements relevant to pending cases.
  • Processed incoming mail on a daily basis.
  • Answered phones promptly while providing courteous customer service.
  • Ensured that all paperwork was properly filed according to established procedures.
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys.
  • Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
  • Participated in client interviews, observed questioning process and documented information.
  • Met with clients and attorneys to discuss case details and evidence.
  • Contacted witnesses and scheduled interviews and evaluations.

Education

High School Diploma -

Estrada Home Schooling
Oklahoma City, OK
06-2003

Skills

  • Customer Service
  • Team Supervision
  • Office Management
  • Inventory Control
  • Supply Management
  • Administrative Support
  • Data Entry
  • Customer Relations
  • Relationship Building
  • Office Administration
  • Document Management
  • Scheduling Coordination

Languages

Spanish
Native/ Bilingual
english
Native/ Bilingual

Timeline

Office Manager

Izzy's Garage inc.
11.2007 - Current

Legal Administrative Assistant

Gassaway law Firm
07.2005 - 10.2007

Legal Assistant

Tuan Khuu Law
07.2003 - 01.2005

High School Diploma -

Estrada Home Schooling

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Bonnie Marquez