Bonnie Marseilles
Rancho Cucamonga,CA
Summary
Highly motivated Administrative Assistant II seeking to advance my career. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
31
31
years of professional experience
Work History
Administrative Assistant II
Empire Utilities Agency
03.2015 - Current
- Provides administrative/secretarial support to the Manager of Operations Additional duties including providing support to the Deputy Managers of Operation, and all of the Operations Supervisors
- Providing proofreading support for multiple confidential documents, Managing multiple calendars, Assisting the budget preparations for Operations & Maintenance Department, Research and complies information for budget variance reports, Provides budget information in a spreadsheet format, Process purchase requests, Processes Esker invoices and performs receiving for Operations Unit, Acts as the Liaison between Operations Unit and Records Management, Fills out various forms, Manages the Petty Cash box for RP-1, Provide the research and creation of special reports as needed for Operations Unit, Coordinates training and Safety Tailgate trainings
Administrative Secretary
Empire Utilities Agency
10.2008 - 03.2015
- Provides administrative/secretarial support to the Deputy Manager of Operations & Department Manager of the Lab
- Additional duties including providing support to the Operation Supervisors for RP-1 & RP-4
- This support includes: Managing multiple calendars, Assisting the budget preparations for Operations, Research and complies information for budget variance reports, Provides budget information in a spreadsheet format, Process purchase requests, Performs receiving for Operations & Laboratory, Fills out various forms, Manages the Petty Cash box for RP-1, Prepares the Overtime Report for Operations, Created and Maintains the Paysheets for all of Operations, the Laboratory, and assists with the creation of the Maintenance Department Paysheets, Provide the research and creation of special reports as needed for Operations and Laboratory, Coordinates training and Safety Tailgate trainings
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
Backroom Employee
Target
02.2008 - 10.2008
- Worked the graveyard pulling stock from the backroom to be placed on the floor for customers.
Assistant Vice President; Operations Consultant
Bank of America
10.2006 - 10.2007
- Responsible for the day to day resolution of complex problems for the Office of the Chairman and Board of Directors
- Coordinated the implementation of new products and or services, procedures, and systems and or hardware solutions for problems in the operations environment
- Additional responsibilities include assisting teammates with any questions an analyst may have while they respond to written correspondence from customers and regulatory agencies and monitoring of phone calls and coaching analysts
- While immediate supervisor is out of the office I acted as interim manager.
- Handled administrative systems to assist senior leadership and over 11 staff members.
AVP; Senior Operations Analyst
Bank of America
09.2005 - 10.2006
- Responsibilities included the day to day resolution of complex problems for the Office of the Chairman including research via written correspondence
- I would coordinate the implementation of new products and or services, procedures, and systems and or hardware solutions for problems in the operations environment
- I have been involved in initiates projects and alternatives to improve operations efficiency.
Global Client Services Sr. Advisor
Bank Of America
05.2003 - 09.2005
- Working with the top 5% of the South West and Central Government/Commercial clients
- My daily activities included serving as a liaison between the client and the bank
- Managing multiple customer issues while adhering to department service level agreements with a focus on quality and excellent customer service.
Team Lead
Bank Of America
10.2002 - 05.2003
- Responsible for assisting the growth team with any questions that arose while on the phone with the client
- Additional responsibilities included monitoring of phone calls, coaching associates, and handling escalated calls for the telephone associates.
Senior Customer Services Representative
Bank of America
08.2002 - 10.2002
- Performed customer services for the new Client Service Center while working with both the Commercial Banking Offices and then the clients.
Customer Service Representative
Bank of America
08.2001 - 08.2002
- Managed inbound calls in a large volume from external clients
- Selected to be part of a pilot incorporating general customer services issues and specialized services into a one-stop call.
Customer Service Representative
AT&T Wireless
11.1998 - 10.1999
- Handled incoming customer calls, answered questions on billing, technical issues and took sales orders.
Office Manager
Allstate
06.1994 - 09.1995
- Solicited sales for agent, controlled inventory for the office and performed general customer care.
Customer Care
Sears & Roebuck
08.1992 - 06.1994
- Performed general customer care, handled personnel issues, and made management decisions to take care of the customer.
Education
High School Diploma -
Montclair High
Montclair, CA06.1991
Some College (No Degree) -
Chaffey College
Alta Loma, CASome College (No Degree) -
Mt. Sac
Walnut, CASkills
- Call Center - answering incoming calls
- Software - MS Word Excel Outlook Adobe MS Publisher PowerPoint Access Visio SAP
- Meeting Planning
- Filing
- Minute Taking
- Clerical Support
- Mail Handling
- Database Management
- Travel Coordination
- Research
- Expense Reporting
- Letter Preparation
- Data Entry
Timeline
Administrative Assistant II
Empire Utilities Agency
03.2015 - Current
Administrative Secretary
Empire Utilities Agency
10.2008 - 03.2015
Backroom Employee
Target
02.2008 - 10.2008
Assistant Vice President; Operations Consultant
Bank of America
10.2006 - 10.2007
AVP; Senior Operations Analyst
Bank of America
09.2005 - 10.2006
Global Client Services Sr. Advisor
Bank Of America
05.2003 - 09.2005
Team Lead
Bank Of America
10.2002 - 05.2003
Senior Customer Services Representative
Bank of America
08.2002 - 10.2002
Customer Service Representative
Bank of America
08.2001 - 08.2002
Customer Service Representative
AT&T Wireless
11.1998 - 10.1999
Office Manager
Allstate
06.1994 - 09.1995
Customer Care
Sears & Roebuck
08.1992 - 06.1994
High School Diploma -
Montclair High
Some College (No Degree) -
Chaffey College
Some College (No Degree) -
Mt. Sac
Similar Profiles
Denee Stevens, Esq.Denee Stevens, Esq.
Employee and Labor Relations Advocate at Inland Empire Utilities AgencyEmployee and Labor Relations Advocate at Inland Empire Utilities Agency
Denise MaciasDenise Macias
Financial Analyst at Inland Empire Utilities AgencyFinancial Analyst at Inland Empire Utilities Agency
Vadim MateiVadim Matei
General Manager at Empire Group Insurance Agency LLCGeneral Manager at Empire Group Insurance Agency LLC