Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonnie Melendez

Beaverton,OR

Summary

Compassionate and efficient while caring for Don Uhlin, adept at enhancing patient comfort and independence. Proven ability in medication management and emotional support, fostering strong relationships with clients. Recognized for exceptional time management and problem-solving skills, ensuring optimal health outcomes and a positive atmosphere for those in care.

Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.

Overview

31
31
years of professional experience

Work History

Care Giver

Don Uhlin
04.2015 - 11.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Worked collectively with providers and clinics to coordinate patients care effectively.
  • Charted and recorded patients care.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Accounting
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Administration duties
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Scheduling and record patients appt.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Medical Assistant / Front Office

Tanasbourne Family Medicine / MedSpa
03.2009 - 11.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Answered phone and scheduling
  • Roomed patients and collected vitals and charted
  • Gave injections/phlebotomy/cleaned rooms
  • Tracked sample meds
  • Handled Security system
  • Accounts Payable/Receivable
  • CPT-9 codes
  • Transcribed Physician notes
  • Triage calls
  • Worked collectively with other Providers,Clinics and Pharmacy to coordinate patients care efficiently and effectively.
  • Opened & Closed Clinic
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Sales Representative

Stream International Inc.
11.2005 - 03.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted customers in Purchases of software to meet their needs.
  • Assisted customers to update account info and identify and resolve technical difficulties with software programs before getting to a technicians
  • Product knowledge to support sales and technical issues.
  • Quality Assurance for over 100 sales representative.
  • Exceeded all Sales and QA expectations
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Executive Assistant

Balanced Solution / American Mold Remediation
05.2005 - 11.2005
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Updated and maintained confidential databases and records.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Wrote Contract, collected money and met with clients
  • Assisted employees organize their daily duties
  • Assisted in Market Advertising.
  • Assisted with accounts Recievable/Payable

Assistant Coach

Aloha Breeze Athletics 14U
04.2000 - 07.2005
  • Developed strong relationship with players to assist in reaching goals, build trust and rapport.
  • Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
  • Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
  • Advised head coach on discipline, performance, and other decision-making areas.
  • Assisted in creating and executing practice plans for athletes to help reach highest potential.
  • Observed athletes during practice and game situations to assess performance and provide tips for improvement.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
  • Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
  • Ensured safety of all athletes during practice sessions by enforcing proper techniques and closely monitoring adherence to safety protocols.
  • Organized team-building activities to foster camaraderie and trust among players, leading to improved on-field chemistry.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Contributed to a winning season through strategic planning, game-day coaching, and fostering an environment of teamwork and dedication.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Maintained accurate records of player statistics during games which allowed informed decisions regarding lineup adjustments or tactical changes.
  • Coordinated logistics for away games including transportation arrangements, accommodations bookings, meal planning ensuring seamless experiences for the entire team.
  • Strengthened athletic abilities with customized workouts focusing on specific skill development relevant for each sport discipline.
  • Fostered sportsmanship and discipline among players through example and direct mentorship.
  • Facilitated positive and inclusive team environment, addressing and resolving conflicts swiftly.
  • Improved game strategies by collaborating closely with head coach and other coaching staff.
  • Led drills and practice sessions to refine team tactics and individual skills.
  • Optimized game-day preparations to ensure peak performance from athletes.
  • Increased player's technical skills with focused one-on-one training sessions.
  • Boosted team morale, organizing team-building activities.
  • Fostered culture of continuous improvement through regular feedback sessions with players.
  • Supported academic excellence among athletes by coordinating with educational staff to monitor and support academic progress.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.

Customer Service Sales Lead

Comcast Cable Company
12.1999 - 01.2002
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift certificates.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Enhanced customer satisfaction with personalized follow-up strategies.
  • Empowered sales team with data-driven insights, facilitating informed decision-making.
  • Enhanced team morale and cohesion through regular motivational sessions and incentives.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Kept detailed records of daily activities through online customer database.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Recorded accurate and efficient records in customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Developed long-term relations and worked with angry or dissatisfied customers to resolve issues.
  • Collected account fees and payments, assisted customers with billing or technical issues.
  • Received training and practices in the use of spreadsheets and graphs to track billing and accounting information.
  • Balanced out register and verified employees registers.
  • Maintained 6 camera security system for the safety of employees and customers.
  • Implemented standards and practices to track equipment to minimize loss.
  • Handled switchboard and transferred calls to appropriate staff or departments
  • Balanced Cable store books to reflect customers payments and purchases.

Customer Service Sales Representative

AT&T Broadband/ Comcast Cable
01.1997 - 12.1999
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.
  • Maintained detailed records of customer interactions, tracking concerns and resolutions.
  • Developed comprehensive knowledge of products and services to provide accurate information to customers.
  • Participated in regular product training sessions to stay updated on latest features and benefits.
  • Negotiated solutions in challenging situations to retain customer loyalty.
  • Managed high volume of customer calls, maintaining calm and professional demeanor.
  • Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
  • Assisted in training of new hires, sharing best practices and company policies.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Presented professional image consistent with company's brand values.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Recorded accurate and efficient records in customer database.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Met existing customers to review current services and expand sales opportunities.
  • Kept detailed records of daily activities through online customer database.
  • Achieved or exceeded company-defined sales quotas.
  • Conducted detailed research on billing problems and work with customers to set up payment plan
  • Balanced out cash register

Office Manager/ Co-owner

Fresh Look Painting
01.1993 - 01.1998
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Customer Service Retention

TCI Cable/ Comcast Cable
01.1995 - 01.1997
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted customers to identify and resolve technical issues with cable, telephone & internet services.
  • Resolved issues over the phone resulting in fewer costly in-home service needs.
  • assisted customer in identifying their needs of service and placing order for customer.

Route Sales/ Delivery Representative

The Orgonian
02.1994 - 01.1995
  • Navigated complex routes efficiently using GPS technologies while adhering to traffic laws and regulations to ensure safe driving practices.
  • Reduced delivery times by effectively managing schedules, prioritizing tasks, and coordinating with team members.
  • Enhanced efficiency in delivery processes through route optimization and strategic planning.
  • Maintained professional relationships with clients by addressing their concerns and providing exceptional customer service.
  • Handled cash transactions accurately during payment collections from customers upon delivery completion when required.
  • Expedited urgent orders by prioritizing tasks effectively without compromising previously scheduled deliveries.
  • Maintained a clean and organized vehicle at all times to promote a positive company image and prevent potential hazards.
  • Improved customer satisfaction by providing timely and accurate deliveries of products to clients.
  • Consistently met or exceeded performance targets for on-time deliveries, contributing to overall company success.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Machine Operator

Epson Portland Inc
01.1994 - 01.1995
  • Collaborated with team members to meet production deadlines and maintain a consistent workflow.
  • Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
  • Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
  • Met daily quotas consistently by always working hard and efficiently with little downtime.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Completed skilled work using electrical, hydraulic and air-activated hand tools.
  • Removed imperfections in component pieces and finished work.
  • Practiced standard operating procedures for consistent production results.
  • Reduced assembly time with proficient use of hand tools, power tools, and specialized equipment.
  • Followed specifics of each production run to perform high-quality work within specified tolerances.
  • Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
  • Assisted in training new hires on assembly techniques, fostering a supportive work environment that encouraged skill development and collaboration among team members.
  • Read and understood schematics to accurately connect each component.
  • Upheld high-detail orientation while assembling intricate components, ensuring each piece met exact specifications for optimal fitment and function within final products.
  • Put hazardous materials in properly marked containers to avoid injuries or contamination.
  • Boxed, labeled, and transported items to support assembly operations.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Operated various machines used in production processes.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
  • Learned every Machine and station on the assembly line
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Assembly Line Worker

Epson Portland Inc
07.1988 - 09.1989
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
  • Acted as a mentor to new hires, sharing knowledge and experience in assembly line work to ensure smooth onboarding processes for all team members.
  • Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
  • Enhanced safety on production floor by strictly adhering to all safety protocols and guidelines.
  • Fostered culture of safety and efficiency by leading by example on assembly line.
  • Learned every Station on the line.

Education

Associate of Science - Medical Assisting

Anthem Technical Institute
Beaverton, OR
06-2009

Skills

  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Strong ethics
  • Compassionate care
  • Flexible schedule
  • Verbal and written communication skills
  • Flexible schedule and availability
  • Medical record-keeping
  • Team collaboration
  • HIPAA compliance
  • Records management
  • Reliability and punctuality
  • Compassion and empathy
  • Adaptability and flexibility
  • Verbal and written communication
  • Conflict resolution
  • Empathetic listening
  • Fast learner
  • Attentive to people
  • Patient scheduling
  • Medical terminology knowledge
  • Customer service
  • Vital sign monitoring
  • Medical terminology
  • EMR / EHR
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Procedure assistance
  • Compassionate
  • Immunization administration
  • CPR
  • Specimens collection and processing
  • Medical procedures
  • Professionalism and ethics
  • Insurance verification
  • Maintaining confidentiality
  • Appointment setting
  • Compassionate caregiver
  • Sterilization techniques
  • First aid
  • Medical supply inventory
  • Equipment sterilization
  • Trustworthy companion
  • Adaptable
  • Patient relations
  • Prioritizing stat orders
  • Inventory management
  • Professional bedside manner
  • Payment collection
  • Medical billing and coding
  • Monitoring patient progress
  • Diagnostic procedures
  • Valid [state] driver's license
  • Medical office management
  • Reliable transportation
  • Medical equipment operation
  • Medical billing
  • Insurance claims
  • Family education
  • Lab equipment operation
  • Patient bathing
  • Antigen testing
  • Hospice care
  • Wound care specialist
  • Medical transcription
  • Patient feeding
  • Needs assessments
  • Patient oral care
  • Respiratory therapy functions
  • Insurance authorizations
  • Relationship building
  • Chronic illness management
  • Chronic disease management

Timeline

Care Giver

Don Uhlin
04.2015 - 11.2019

Medical Assistant / Front Office

Tanasbourne Family Medicine / MedSpa
03.2009 - 11.2009

Customer Service Sales Representative

Stream International Inc.
11.2005 - 03.2009

Executive Assistant

Balanced Solution / American Mold Remediation
05.2005 - 11.2005

Assistant Coach

Aloha Breeze Athletics 14U
04.2000 - 07.2005

Customer Service Sales Lead

Comcast Cable Company
12.1999 - 01.2002

Customer Service Sales Representative

AT&T Broadband/ Comcast Cable
01.1997 - 12.1999

Customer Service Retention

TCI Cable/ Comcast Cable
01.1995 - 01.1997

Route Sales/ Delivery Representative

The Orgonian
02.1994 - 01.1995

Machine Operator

Epson Portland Inc
01.1994 - 01.1995

Office Manager/ Co-owner

Fresh Look Painting
01.1993 - 01.1998

Assembly Line Worker

Epson Portland Inc
07.1988 - 09.1989

Associate of Science - Medical Assisting

Anthem Technical Institute

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Bonnie Melendez