Bonnie Miley
Westerville,OH
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
OFFICE MANAGER
SIEMENS INDUSTRY, INC
11.2022 - Current
- Support local IT needs
- Process employee onboarding and offboarding
- Handle vendor relationships including in-office support for contractors during office remodel
- Contract Handling
- Employee Support for in-office and remote employees
- Order and stock office supplies and safety equipment
- Lead Employee Task Force and Community Service Program.
BRANCH ADMINISTRATIVE MANAGER
VECTOR SECURITY
03.2021 - 11.2022
- Processed accounts payable invoices, timesheets, balanced checkbook, and petty cash
- Processed background checks, drug screenings, onboarding, and new hire orientation
- Concurrently working Billing Admin position until a replacement is found
- Developed Billing Admin Training.
ADMINISTRATIVE SUPPORT COORDINATOR
UNIVAR SOLUTIONS
11.2019 - 02.2021
- Supported the two largest accounts for the region
- Worked in conjunction with sales, credit, buyers, legacy customer service representatives, and operations to ensure customers receive the amount of product when they want it
- Supported a client roster of digital, bulk, corporate, and non-corporate accounts
- Mentored new hires.
Account Management Associate
VERIZON WIRELESS
07.2017 - 06.2019
- Provided customer service to Business and Government customers by greeting and assisting customers, and responding to inquiries and complaints
- Acted as a mentor to associates on self-serve utilization
- Worked ad-hoc reports as requested by management
- Made recommendations on how to best utilize services to maximize value.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Human Resources Associate
VERIZON WIRELESS
07.2016 - 06.2017
- Supported over 270 remote management and employee’s attendance, STD/FML, and timesheet needs
- Completed weekly timesheet audits and monthly FML audits
- Facilitated benefit education sessions via WebEx
- Provided leadership with weekly, monthly, and month-over-month trending reports
- Kept employee records updated in PeopleSoft
- Advised Management when Corrective Action needed to be issued.
Reporting Analyst
VERIZON WIRELESS
03.2012 - 07.2016
- Provided recommendations and action plans based upon trends discovered with SQL
- Educated customers on the benefits of using self-serve tools
- Modified the system to serve new purposes or improve workflow
- Prepared cost-benefit and return-on-investment analyses to aid in decisions on system implementation
- Worked with IT consultant on fixing errors in internal tools.
Education
Bachelor of Arts - Behavioral Science -
Western International University
Tempe, AZAssociate of Arts – Business -
Columbus state community college
Columbus, OHSkills
Analytical
Communication
Customer Service
Information Protection
Organization
Problem Solving
Process Improvement
Quality Control
Time Management
Training
Timeline
OFFICE MANAGER
SIEMENS INDUSTRY, INC
11.2022 - Current
BRANCH ADMINISTRATIVE MANAGER
VECTOR SECURITY
03.2021 - 11.2022
ADMINISTRATIVE SUPPORT COORDINATOR
UNIVAR SOLUTIONS
11.2019 - 02.2021
Account Management Associate
VERIZON WIRELESS
07.2017 - 06.2019
Human Resources Associate
VERIZON WIRELESS
07.2016 - 06.2017
Reporting Analyst
VERIZON WIRELESS
03.2012 - 07.2016
Bachelor of Arts - Behavioral Science -
Western International University
Associate of Arts – Business -
Columbus state community college
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