Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Bonnie Moore

Hampton,NH

Summary

Safety-conscious School Bus Driver with 20 years in school bus transportation work and high regard for student safety. Transported large school district's students on daily routes and field trips and earned high safety ratings every year. Excellent driving and communications skills leading to outstanding results. Driven Dispatcher as well, with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Also a spirited Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.

Overview

20
20
years of professional experience

Work History

School Bus Driver/Dispatcher/Scheduling Coordinator

First Student Transportation
10.2003 - 10.2023
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Completed logbooks, incident reports and other daily paperwork.
  • Drafted and submitted reports detailing trips, fuel, mileage, and hours.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed and maintained courteous and effective working relationships.
  • Closely monitored dispatch office and prioritize over 25-45 daily calls.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Answered phone calls and responded to customer emails.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Communicated with customers to provide pick- up/drop off updates and resolution.
  • Scheduled and organized bus routes.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.

Education

GED -

Exeter Adult Education
Exeter, NH
06.2000

Skills

  • Vehicle systems maintenance
  • Over the road experience
  • Safe Driving Practices
  • Hands-Free Device Operation
  • Passenger safety management
  • Route Navigation
  • School Bus Policies
  • Two-Way Radio Operation
  • Schedule Coordination
  • Valid Driver's License
  • Licensing Requirements
  • DOT Regulations
  • Time Management
  • Clean Driving Record
  • Commercial Drivers License CDL
  • Punctuality
  • Attention to Detail
  • Customer-Oriented
  • Route Planning
  • Dispatcher Communication
  • Google Maps
  • Dependable and reliable
  • Effective communication skills
  • Outlook Software Proficiency
  • Problem-Solving
  • Organization

Additional Information

CDL Class B License



Timeline

School Bus Driver/Dispatcher/Scheduling Coordinator

First Student Transportation
10.2003 - 10.2023

GED -

Exeter Adult Education

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Bonnie Moore