Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonnie Moore

Dresden,TN

Summary

I started my career in the medical field in 1999. I took a position as an aid at a skilled nursing home, where I fell in love with the field. I obtained my CNA license in North Carolina and worked at the local hospital in Asheboro, NC. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Patient Care Specialist

Fast Pace Urgent Care
05.2022 - 02.2023
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Relayed care and medication advice to patients to relieve physicians during peak hours.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Registered patients and completed associated paperwork for accurate records.

Cashier

Murray Peddlers Mall
08.2021 - 05.2022

Key holder, answer phones, create new accounts, check out customers, light house cleaning, open and closing the store.

  • Met customer service goals and exceeded customer expectations.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Counted money in drawers at beginning and end of each shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Operated cash register to record transactions accurately and efficiently.

City Court Clerk/Police Department Administration

South Fulton Police Department
05.2019 - 09.2020
  • Answer all incoming phone calls to the police department, route to the officer or answer questions/take information.
  • Enter all citations into Courtware software.
  • Prepare all documents for the monthly court dates.
  • Take payments over phone or in person.
  • Maintain records showing payments and send information to the state.
  • File Reports with TIBRS.
  • Dispatch officers to calls that come in.
  • Create and utilize new documents for the police department and the court system.
  • Help research for the officers, run driver’s license for officers.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Wrote error-free and professional correspondence on behalf of court system.
  • Answered face-to-face and telephone requests for information about citations and other court documents or procedures.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
  • Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.

Dispatcher

Fulton County Transit Authority
02.2018 - 11.2018
  • In this position I am responsible for dispatching all clients to drivers to pick up and drop off on time for their appointments.
  • I work with GRITS and make sure that all the clients are picked up and dropped off within a timely manner to make sure we are following our contract.
  • I must keep exact records of who is picked up when and dropped off when for our billing department.
  • I am responsible for making sure all drivers have a lunch and that they are clocked in on time.
  • I follow the drivers on Nextraq to make sure they are where they are supposed to be and that they are going to be on time for the client.
  • Fulton County Transit Authority.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Defined strategies and created a plan to achieve ambitious operational objectives.

DTS Manager

Big Lots
07.2015 - 11.2015
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coordinated work schedules and distributed tasks to ten employees in Dock to Store department.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Assisted Store Manager in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Coordinated work of ten employees by offering clear direction and motivational leadership.
  • Supervised ten stockers completing efficient daily stocking and restocking.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion.
  • Established ambitious goals for employees to promote achievement and surpass business targets.

Provider Relations Specialist

Avesis
01.2014 - 01.2015
  • At this position, I was responsible for all provider issues within my geographical area.
  • I traveled to the provider office to make sure they knew how to use our portal for billing.
  • I also performed chart audits to make sure that the provider was not upcharging or billing for services that were not performed.
  • I answered billing questions for the office staff of the providers as well as answering why claims were denied and how to fix the problem.
  • Avesis Inc.
  • Maintained professional relationships with healthcare providers.
  • Cold called and networked to obtain new providers while maintaining contact with numerous existing accounts.
  • Eliminated contractual risks by instructing providers and coordinating educational material distribution.
  • Cultivated strong relationships to maintain provider network knowledge and implement corrective actions for ongoing issues.
  • Participated in audit processes to ensure quality management accreditation.
  • Optimize healthcare coverage for Passport expansion by recruiting supportive providers.
  • Investigated concerns such as billing and claims questions on behalf of providers.
  • Stayed current on available policies and plans.

Front Desk Associate

Scott Larkin Dental
10.2013 - 12.2013
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Collected payments from patients and arranged payment schedules.
  • Gathered medical information, dental health history and vitals from patients.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Verified, updated and entered patient information into system.
  • Answered and managed incoming calls and emails.
  • Arranged documents for insurance claims.
  • Updated patient financial information to promote accurate record keeping.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Answered 100 average daily phone calls to schedule appointments and address patient inquiries.

Medical Office Assistant

Dr. Pamela A Combs
06.2011 - 06.2012
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Assisted with referrals and prepared medical records for patients.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Called in prescription refills for patients.
  • Recorded vital signs and medical history for up to 15 patients each day.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Maintained confidentiality of records relating to clients' treatment
  • Submitted diagnosis and procedure codes for insurance companies.
  • Registered patients and scheduled appointments.
  • Monitored patients' blood pressure and heart rates before, during and after procedures.
  • Set up equipment to prepare for patient procedures and tests.
  • Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
  • Compiled data from administered tests and produced reports for submission to Dr. Combs.

Recall Coordinator

Dental Health Associates
01.2009 - 07.2009
  • Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
  • Welcomed and guided patients during appointments and managed patient flow through facilities and procedures.
  • Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.

Dental Insurance Coordinator

Dr. Bart McFarland
11.2006 - 05.2008
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Administered standard contract benefits to process pending claims for dental benefits.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Participated in educational opportunities, including workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Reconciled codes against services rendered.
  • Submitted claims to insurance companies.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Collected, posted and managed patient account payments.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.

Dental Front Office Coordinator

Dental Health Associates
08.2004 - 04.2006
  • Set up appointment times and handled canceled appointments.
  • Gathered medical information, dental health history and vitals from patients.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated and entered patient information into system.
  • Arranged documents for insurance claims.
  • Answered and managed incoming calls and emails.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Updated patient financial information to promote accurate record keeping.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Education

Dental Hygiene

Bluegrass Community And Technical College
Lexington, KY

Certificate - Certified Nursing Assistant

Randolph Community College
Asheboro, NC
01.2000

GED -

Randolph Community College
Asheboro, NC
12.1999

Skills

  • Billing
  • Dispatching
  • Office
  • Research
  • Phone
  • Office management
  • File management
  • Clerical
  • First Aid/CPR
  • Multitasking
  • Supervision
  • Friendly, positive attitude
  • Computer skills
  • Report writing
  • Invoicing and billing
  • Accounts payable and receivable
  • Scheduling and calendar management
  • Data entry
  • Microsoft Office
  • 50 WPM Typing Speed
  • Patient Care and Monitoring
  • Collections Processing
  • Office Supplies and Inventory
  • Delinquent Accounts Monitoring
  • Multi-Line Telephone Systems
  • Clerical and Filing Support
  • Outbound Calling
  • Ability to Multitask
  • Payment Calculation
  • Money Handling
  • Strong Problem-Solving Abilities
  • Comfort with Technology and Databases
  • Patient Follow-Up
  • Interpreting Physician Orders
  • Valid Driver's License
  • Customer Service Excellence
  • Self-Motivated
  • Identification Checks
  • Medical Filing

Timeline

Patient Care Specialist

Fast Pace Urgent Care
05.2022 - 02.2023

Cashier

Murray Peddlers Mall
08.2021 - 05.2022

City Court Clerk/Police Department Administration

South Fulton Police Department
05.2019 - 09.2020

Dispatcher

Fulton County Transit Authority
02.2018 - 11.2018

DTS Manager

Big Lots
07.2015 - 11.2015

Provider Relations Specialist

Avesis
01.2014 - 01.2015

Front Desk Associate

Scott Larkin Dental
10.2013 - 12.2013

Medical Office Assistant

Dr. Pamela A Combs
06.2011 - 06.2012

Recall Coordinator

Dental Health Associates
01.2009 - 07.2009

Dental Insurance Coordinator

Dr. Bart McFarland
11.2006 - 05.2008

Dental Front Office Coordinator

Dental Health Associates
08.2004 - 04.2006

Dental Hygiene

Bluegrass Community And Technical College

Certificate - Certified Nursing Assistant

Randolph Community College

GED -

Randolph Community College
Bonnie Moore