Advising and Consulting (2)
- Offered recommendations and strategies to members of the editorial board of The Observer to improve efficiency, output, and performance.
- Analyzed problematic areas within news production workflow and identified recommendations and solutions.
- Assessed issues and counseled global bureau chiefs on the best way to streamline obituary production workflow and strengthen productivity.
Audience Analysis and Segmentation
- Identified target audiences to analyze characteristics, behavior, and media habits in order to provide optimal news content.
Channel Identification and Selection
- Facilitated communication efforts to market and promote value-added multimedia content targeted and tailored to diverse audiences on various platforms.
Collaboration/ Partnering
- Collaborated with writers, copy editors, video editors, field producers, on-air talent and technical staff to create top-notch newscast watched by millions of viewers.
- Partnered with video editors to construct pre-produced, self-contained, taped news reports.
- Engaged with outside production units on special network initiatives and projects.
- Facilitated meetings between project stakeholders to discuss assignments, timeline, and project goals.
- Pooled resources to source, vet and manage relevant material needed accomplish project objectives.
Customer Service
- Maintained customer (show team/ network) satisfaction with forward-thinking strategies focused on addressing show/ network needs and resolving concerns.
- Introduced higher standards for customer service and increased efficiency by streamlining workflow.
Foundations in Health Communication and Marketing
- Created various multimedia elements including graphic segments and pre-produced stories to increase public awareness of global outbreaks of Covid-19, Ebola, Zika virus, Monkeypox and other infectious diseases.
- Collected and marketed multimedia elements to various platforms through daily content notes.
- Produced TV segments for medical correspondents, organizing and selecting on-air multimedia content to align with discussion topics.
Oral Communication
- Planned, developed, and led global obituary production information programs to advance project objectives and goals.
Problem Solving
- Analyzed show requests and developed solutions that would meet underlying needs of both the show and network.
- Identified significant revenue loss in The Observer budget and implemented plans with advertising coordinator and layout editor leading to a revenue increase for the first time in five years.
- Improved process efficiency of the department while meeting show producer needs by brainstorming questions and formulating/ distributing a producer survey resulting in creative solutions.
Resilience
- Adapted to a changed work and news environment following the September 11th attacks by modifying news processes and strategy to meet the needs of the audience.
- Overcame staffing challenges and shortages by taking on extra responsibilities and working longer hours to support a small team and meet business obligations.
Written Communication
- Created a package production handbook to help guide new and visiting producers to policies and procedures.
- Formulated daily content note to provide show teams with department offerings.
- Summarized assignments for content producers and updated throughout the day.