Bonnie Neider
Houston,TX
Summary
As a dependable, hard-working and highly motivated self-starter, my objective is to utilize my education and previous work experiences along with strong verbal and written communication skills to make a positive contribution to the company and its future success. I have a proven track record for working alone and in teams in fast-paced environments where I consistently establish and maintain strong relationships, exceed expectations, provide excellent customer service while handling and prioritizing multiple tasks.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Bertha Alyce School
Houston, TX
06.2021 - 06.2022
- Organized both physical and digital files and updated reports to coordinate project materials.
- Maintained accurate department and customer records.
- Provided secretarial and office management support while building cooperative working relationships.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Obtained scanned records and uploaded to database.
- Screened visitors and issued badges to maintain safety and security of premises.
Account Manager
Investors Mutual Agency/Healthcare Consultants
Houston, TX
01.2001 - 07.2018
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Renewed existing accounts by cementing trusting relationships with customers.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Resolved customer complaints by offering creative solutions and incentives.
- Gathered company and contact information to compile data for current and potential customers.
- Utilized CRM to collect, organize and manage sales data and customer information.
Education
Associate of Applied Science - Information Technology
San Jacinto College
Houston06.2004
Skills
- Administrative operations
- CRM and office management software
- Nexsure
- PC proficient
- Back office operations
- Excel spreadsheets
- Insurance eligibility verification
- Advanced MS Office Suite knowledge
- Strong problem solver
- Strong interpersonal skills
- Data entry
- Scheduling and calendar management
- Customer relations
- Health insurance processing
Timeline
Administrative Assistant
Bertha Alyce School
06.2021 - 06.2022
Account Manager
Investors Mutual Agency/Healthcare Consultants
01.2001 - 07.2018
Associate of Applied Science - Information Technology
San Jacinto College
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