Bonnie Nelson
Queensbury,NY
Summary
Detail-oriented and highly organized professional with extensive experience in providing application support, troubleshooting software and hardware issues, and performing software updates. Proven success in updating databases, verifying and correcting data inconsistencies, and ensuring completeness of records. Adept at managing sensitive information with confidentiality, following established data entry procedures, and conducting high-volume data verification. Skilled in managing schedules, organizing appointments, ensuring functionality, and resolving potential issues. Expert at collecting business and patient information, and maintaining meticulous attention to detail to promote data integrity and organizational success.
Overview
28
28
years of professional experience
Work History
Systems Analyst/Customer Service Representative
Gracenote, A Nielsen Company
02.1997 - Current
- Improve productivity by assisting staff and users with computer malfunctions and program errors, ensuring minimal downtime.
- Analyze, design, and implement system solutions to improve operational efficiency.
- Identify and troubleshoot system issues, ensuring timely resolution to minimize downtime.
- Gather user requirements and translate them into functional specifications.
- Perform system testing, quality assurance, and user acceptance testing (UAT).
- Streamlined technical processes by developing clear and documentation, including flowcharts, diagrams, and process maps.
- Enhanced data quality and client trust by identifying inefficiencies and implementing process improvements.
- Successfully led team of five to proactively analyze missing content, updated schedules ahead of production, and developed streamlined reporting process.
- Augmented system performance by analyzing user requirements and implementing strategic system changes.
- Resolved system issues efficiently by providing end-user support and troubleshooting technical problems.
- Improved monthly data accuracy and strengthened client relationships.
- Gathered requirements and performed gap analysis through design workshops with users.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Education
High School Diploma -
Glens Falls Senior High School
Glens Falls, NYSkills
- Software Testing & Implementation
- Documentation Development
- Account & Data Management
- Technical Support & Application Management
- Customer Service & Complaint Resolution
- System Analysis & Task Prioritization
- Scheduling & Coordination
- Workflow Optimization
- Customer Satisfaction
- End user support
- Systems deployment
- Software and hardware updates
- Microsoft desktop applications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Systems Analyst/Customer Service Representative
Gracenote, A Nielsen Company
02.1997 - Current
High School Diploma -
Glens Falls Senior High School
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