Bonnie Norton
Summary
Ambitious kitchen supervisor with proven track record of creating successful food service operations managing staff and increasing profits. in a multi unit account. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
12
12
years of professional experience
Work History
Cook/Supervisor
Compass Group USA/ Chartwells
08.2021 - Current
- Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
- Planned and directed high-volume food preparation in fast-paced environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. in residential and catering events
- Identified excess inventory and developed sales plans to sell inventory, reducing inventory costs [Number]%.
Assistant Department Manager
Fiesta Food Mart
03.2019 - 06.2020
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Performed statistical analyses to gather data for operational and forecast team needs.
Supervisor - Catering
ARAMARK Sports And Entertainment
08.2012 - 02.2019
- Coordinated seamless transitions between courses at banquets by efficiently managing serving schedules and staffing assignments.
- Improved event efficiency by effectively overseeing catering staff and ensuring timely food service.
- Incorporated innovative culinary trends into menus, keeping offerings fresh and appealing to discerning clients.
- Handled complex logistical challenges during large-scale events involving multiple venues or simultaneous functions seamlessly coordinating between teams for effective execution.
Education
No Degree - Business Administration
Interactive Learning Systems
Pasadena, TX05.2009
Skills
- Inventory Oversight
- Recipe Development
- Menu Planning
- Food trends awareness
- Cross-cultural cuisine
- Safe Food Handling
- Menu costing
- Operations Support
- Order delivery practices
- Customer Service
- Team Supervision
Accomplishments
Nominated and completed
Women in Culinary 2023
HiPO Program 2024
Timeline
Cook/Supervisor
Compass Group USA/ Chartwells
08.2021 - Current
Assistant Department Manager
Fiesta Food Mart
03.2019 - 06.2020
Supervisor - Catering
ARAMARK Sports And Entertainment
08.2012 - 02.2019
No Degree - Business Administration
Interactive Learning Systems
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