Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bonnie O'Toole

RENO,TX

Summary

Dynamic professional with a proven track record at CASA for KIDS, enhancing team productivity and fostering collaborative environments. Expert in schedule coordination and relationship building, Developed CPS-approved parenting courses and significantly improved communication between host families and exchange students. Skilled in documentation and leveraging customer service excellence to achieve results. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Parenting Coordinator

CASA for KIDS
11.2022 - 06.2024
  • Developed and implemented a nine-week course of parenting classes that was CPS approved.
  • Taught individual and group classes in three counties assisting approximately 150 parents and over 200 children each year.
  • Taught CPR to potential foster families and parents in high risk scenarios
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Maintained well-organized documentation systems and updating records accurately as needed.
  • Developed comprehensive reports for management, CPS, and grant providers.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Solicited donations for annual fundraiser.

Local Coordinator

International Student Exchange Programs
03.2011 - 08.2021
  • Assisted in the recruitment of new host families through targeted outreach efforts and informative presentations.
  • Improved communication between host families and exchange students by conducting regular check-ins and providing support.
  • Provided ongoing training to host families on cultural sensitivities, facilitating a welcoming environment for exchange students.
  • Supported successful student placements by thoroughly evaluating potential host families based on compatibility assessments.
  • Built a strong network of local resources, such as counselors and tutors, to support the academic success of exchange students.
  • Developed strong relationships with local schools, promoting the benefits of hosting exchange students to increase program participation.
  • Ensured compliance with program regulations by closely monitoring student progress and addressing any issues promptly.
  • Enhanced community engagement by organizing and managing local events and activities.
  • Evaluated program effectiveness by gathering feedback from participants and implementing improvements as needed.
  • Managed financial aspects of the program such as budgeting, expense tracking, and invoice processing while adhering to organizational guidelines.
  • Collaborated with other Local Coordinators to share best practices for supporting exchange students and host families.
  • Organized orientation sessions for new exchange students, helping them acclimate quickly to their new surroundings.
  • Coordinated travel arrangements for incoming and outgoing exchange students, ensuring smooth transitions between countries.
  • Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.

Education

High School Diploma -

Woodbridge High School
Woodbridge, VA

Skills

  • Customer Service
  • Schedule Coordination
  • Phone and Email Etiquette
  • Information Collection
  • Multitasking and Organization
  • Documentation and Recordkeeping
  • Work Planning and Prioritization
  • Relationship Building
  • Discretion and Confidentiality

Certification

  • Certified CPR and First Aid Instructor, American Heart Association - Current

Timeline

Parenting Coordinator

CASA for KIDS
11.2022 - 06.2024

Local Coordinator

International Student Exchange Programs
03.2011 - 08.2021

High School Diploma -

Woodbridge High School

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Bonnie O'Toole