Bonnie Parker
LARNED,KS
Summary
Forward-thinking and friendly with distinguished talent in multitasking. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
Pratt Bone and Joint
Pratt, KS
07.2023 - 03.2024
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Received and routed care team messages and documents to appropriate staff.
- Completed insurance verifications and claim forms for patient intake and processing.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Coordinated patient referrals to specialists and other healthcare services.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Conducted patient satisfaction surveys and implemented feedback to enhance care coordination.
- Explained policies, procedures and services to patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Obtained informed consent and payment documentation from patients and filed in system.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Stayed current on community-based resources and services useful to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
Patient Care Coordinator
Pawnee Valley Community Hospital
Larned, KS
07.2022 - 07.2023
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Received and routed care team messages and documents to appropriate staff.
- Processed patient intake information and updated medical records prior to treatment.
- Demonstrated flexibility during changes to patient care practice.
- Provided administrative support for patient care staff.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Compiled and maintained medical charts and reports in complex digital databases.
- Assured regulatory compliance and professionalism across patient service.
- Collaborated with clinical and administrative staff to meet patient needs.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Documented patient counters in hospital system and initiated follow-up actions.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Counselled patients on potential financial liabilities and payment requirements.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Stayed current on community-based resources and services useful to patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Admissions Clerk
Pawnee Valley Community Hospital
Larned, KS
02.2022 - 07.2022
- Collected and inputted accurate, current information into Meditech.
- Arranged efficient and orderly patient admissions and resolved insurance issues.
- Maintained digital and physical records of files and managed timely updates.
- Completed document faxing, bookkeeping and accurate filing.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Scheduled patient appointments and specific treatments.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Assisted guests by promptly handling conflicts, requests and concerns.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Resolved guest complaints and coordinated responses to individual needs.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Assisted staff with sorting mail and distributing correspondence.
- Utilized paging technology within organization to connect quickly with key people.
- Completed connections between callers, departments and professionals.
- Handled incoming and outgoing calls according to standard operating procedures.
- Supported staff with office mail processing, correspondence and basic clerical needs.
Cook/Housekeeper/COVID-19 Screener
Pawnee Valley Community Hospital
Larned, KS
07.2021 - 02.2022
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
- Offered protective masks and face shields to guests.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Cleaned and stocked treatment rooms and surgical suites.
Lead Teacher, Young Toddler Room
Caring Hands Day Care Center Inc
Larned, KS
04.2018 - 06.2021
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Assisted students of all ability levels develop life-long learning skills and good study habits.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth.
- Reviewed facility environment, removed concerns and optimized for children's safety.
- Collaborated with teachers of newborn to 5 years of age students to adapt lesson plans to changing student interests.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Established and enforced rules related to respect and personal responsibility in classroom.
- Motivated teaching staff to continually improve strategies and maximize student learning.
- Adopted technological advancements that engaged and empowered children.
- Planned and prepared activities for one-year-old students.
- Improved academic performance by diversifying teaching techniques.
- Completed documentation on individual children and teachers for recordkeeping.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Established indoor and outdoor safe play environments for toddler-age children.
- Organized activities to promote physical, mental and social development of each child.
- Taught children foundational skills in colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
EMT-Basic
Larned EMS
Larned, KS
01.2019 - 06.2019
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Administered tests and medication to stabilize patients in field or in transit.
- Communicated with lucid patients to gather incident and medical history information.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
- Participated in community programs to maintain company image and establish strong community relations.
Shift Leader Manager
High Plains Pizza Hut
04.2005 - 05.2015
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Tracked receipts, employee hours and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Trained back-up associates and led crew members in managing operations of storefront.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Education
CNA - Nursing Assistance
We Care Online
KansasCDA, Child Development Associate
Council For Professional Recognition
Emergency Medical Technology
Kara Lawrence, EMT-Basic Course
Larned, KSHigh School Diploma -
Kinsley High School
Kinsley, KSSkills
- Student records management
- Student Progress Reporting
- Team Leadership
- Teaching
- Lesson Planning
- Scheduling
- Recordkeeping
- Cognitive Disabilities Knowledge
- Parent-Teacher Collaboration
- Key decision making
- Compliance Understanding
- Child development
- Curricula development
- Classroom management
- Safety awareness
- Team Building
- Training and mentoring
- Confidentiality Understanding
- Verbal and written communication
- Keyboarding skills
- HIPAA guideline compliance
- Organization
- Microsoft Office
- Business correspondence
- First Aid and CPR
- Completing physical assessments
- Teamwork
- Good listening skills
- Troubleshooting
- Flexible & Adaptable
- Multitasking abilities
- Basic math
- Progress reporting
- Group and individual instruction
- Behavior modification
- Classroom support
- Student learning support
- Classroom inclusion
- Reporting requirements
- Curriculum development
- Teacher assistance
- Individual instruction
- Student interaction
- Peer interaction
- Safety protocols
- Behavioral/cognitive skills development
- Learning assessments
- Positive student engagement
- Effectively work with parents
- Special needs students
- Effective listening
- Client relations
- Hospitable and friendly
- Experience in medical admissions
- Professional and mature
- Mail management
- Proofreading
- Meditech training
- Reliable & trustworthy
- Front desk operations
- Telephone etiquette
- Good work ethic
- People skills
- Computer skills
Committee and Volunteer Experience
I have been active in the PVCH Culture Committee for 2 years. We are responsible for promoting and driving the organization’s intended culture. This committee guarantees that the company considers employees’ perspectives when making decisions that affect them. Members work to identify, discuss, plan and expose issues pertaining to corporate culture. We meet regularly to discuss ideas that could serve hospital culture and to create initiatives or make decisions that could positively impact the hospital. Our primary goal is working on team building and ensuring culture stays consistent. We did this through survey, team building experiences, providing a safe place for employees to discuss challenges and concerns, and volunteering in the community to attract talent and encourage involvement.
Additional Information
120+ clock hours in Child Development education.
Areas of education include:
- Planning a safe, healthy learning environment
- Advancing children's physical and intellectual development
- Supporting children's social and emotional development
- Building productive relationships with families
- Managing an effective program
- Maintaining a commitment to professionalism
- Observing and recording children's behavior
- Understanding principles of child development and learning
References
- Amy Ettleman 620-910-7125
- Jennie Salusbury 620-388-6127
- Brenda Holoperik 620-388-6317
- Vincent Cordero 620-255-3703
- Stephanie Vasquez 620-282-0889
Timeline
Patient Care Coordinator
Pratt Bone and Joint
07.2023 - 03.2024
Patient Care Coordinator
Pawnee Valley Community Hospital
07.2022 - 07.2023
Admissions Clerk
Pawnee Valley Community Hospital
02.2022 - 07.2022
Cook/Housekeeper/COVID-19 Screener
Pawnee Valley Community Hospital
07.2021 - 02.2022
EMT-Basic
Larned EMS
01.2019 - 06.2019
Lead Teacher, Young Toddler Room
Caring Hands Day Care Center Inc
04.2018 - 06.2021
Shift Leader Manager
High Plains Pizza Hut
04.2005 - 05.2015
CNA - Nursing Assistance
We Care Online
CDA, Child Development Associate
Council For Professional Recognition
Emergency Medical Technology
Kara Lawrence, EMT-Basic Course
High School Diploma -
Kinsley High School
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