Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonnie Peel-frye

frostproof,FL

Summary

Adept at elevating customer experiences and boosting sales, I leveraged retail merchandising and customer service expertise at Live Nation Merchandise to significantly enhance store performance. My proactive approach in training associates and optimizing store layouts showcases my goal-oriented mindset and empathy, driving a notable increase in customer satisfaction and sales metrics.

Overview

9
9
years of professional experience

Work History

Merchandise Associate

Live Nation Merchandise
05.2022 - Current
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Updated signage and price tags to reflect current sales.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
  • Created attractive displays to promote items.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.
  • Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Organized store merchandise racks by size, style, and color.
  • Proposed new ideas and concepts to enhance merchandise displays.

Pets Hotel Associate

Pet Smart
11.2023 - 01.2024
  • Administered medications as prescribed by veterinarians to ensure the health and well-being of our furry guests.
  • Coordinated scheduling for grooming appointments or other specialized services desired by clients during their pet''s stay.
  • Handled emergency situations calmly and efficiently while following established protocols in coordinating veterinary attention if necessary.
  • Assisted in maintaining accurate inventory levels by monitoring supplies usage regularly.

Lead Sales Associate

Dollar General
09.2017 - 12.2022
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Delivered excellent customer service for repeat business and referrals.
  • Developed and maintained knowledge of current sales and promotions.

Housekeeper

Cypress Cove Nudist Resort
04.2022 - 09.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.

Customer Service Cashier

KFC/Taco Bell
03.2016 - 11.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Rockdale County High School
1174 Bulldog Cir NE, Conyers, GA 30012
06-2014

Skills

  • Customer Service Expertise
  • Patience and empathy
  • Retail store operations
  • Housekeeping
  • Financial Transaction Handling
  • Flexible schedule
  • Goal oriented
  • Planogram execution
  • Cash handling
  • Customer satisfaction
  • Behavior observation
  • Retail merchandising

Timeline

Pets Hotel Associate

Pet Smart
11.2023 - 01.2024

Merchandise Associate

Live Nation Merchandise
05.2022 - Current

Housekeeper

Cypress Cove Nudist Resort
04.2022 - 09.2022

Lead Sales Associate

Dollar General
09.2017 - 12.2022

Customer Service Cashier

KFC/Taco Bell
03.2016 - 11.2016

High School Diploma -

Rockdale County High School

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