Bonnie Peel-frye
frostproof,FL
Summary
Adept at elevating customer experiences and boosting sales, I leveraged retail merchandising and customer service expertise at Live Nation Merchandise to significantly enhance store performance. My proactive approach in training associates and optimizing store layouts showcases my goal-oriented mindset and empathy, driving a notable increase in customer satisfaction and sales metrics.
Overview
9
9
years of professional experience
Work History
Merchandise Associate
Live Nation Merchandise
4802 US-301, Tampa, Fl 33610
05.2022 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Created attractive displays to promote items.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Inspected merchandise for quality and arranged proper display location on floor.
- Organized store merchandise racks by size, style, and color.
- Proposed new ideas and concepts to enhance merchandise displays.
Pets Hotel Associate
Pet Smart
6248 Commerce Palms Dr, Tampa, FL33647
11.2023 - 01.2024
- Administered medications as prescribed by veterinarians to ensure the health and well-being of our furry guests.
- Coordinated scheduling for grooming appointments or other specialized services desired by clients during their pet''s stay.
- Handled emergency situations calmly and efficiently while following established protocols in coordinating veterinary attention if necessary.
- Assisted in maintaining accurate inventory levels by monitoring supplies usage regularly.
Lead Sales Associate
Dollar General
14 Hwy 630 E, Frostproof, Fl 33843
09.2017 - 12.2022
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions.
Housekeeper
Cypress Cove Nudist Resort
4425 Pleasant Hill Rd, Kissimmee, Fl 34746
04.2022 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
Customer Service Cashier
KFC/Taco Bell
3185 S John Young Pkwy, Kissimmee, Fl 34746
03.2016 - 11.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Enhanced store security by identifying and reporting suspicious activities.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Rockdale County High School
1174 Bulldog Cir NE, Conyers, GA 3001206-2014
Skills
- Customer Service Expertise
- Patience and empathy
- Retail store operations
- Housekeeping
- Financial Transaction Handling
- Flexible schedule
- Goal oriented
- Planogram execution
- Cash handling
- Customer satisfaction
- Behavior observation
- Retail merchandising
Timeline
Pets Hotel Associate
Pet Smart
11.2023 - 01.2024
Merchandise Associate
Live Nation Merchandise
05.2022 - Current
Housekeeper
Cypress Cove Nudist Resort
04.2022 - 09.2022
Lead Sales Associate
Dollar General
09.2017 - 12.2022
Customer Service Cashier
KFC/Taco Bell
03.2016 - 11.2016
High School Diploma -
Rockdale County High School