Summary
Overview
Work History
Education
Skills
Timeline
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Bonnie Phipps

Ephrata,PA

Summary

Having worked in a number of positions over the years, I would say that I have a good work ethic. I am dependable and trustworthy. I also enjoy interacting with my fellow associates, although I can be depended upon to work independently.

Overview

38
38
years of professional experience

Work History

Family Caregiver

Family Home
Lancaster County, PA
11.2011 - 11.2021
  • I cared for three family members in their homes.

Full Time Associate

Walmart
Ephrata, PA
06.2009 - 11.2011
  • Full-time position in the Fabrics and Crafts Department
  • Provided customer service
  • Stocked merchandise
  • Inventory
  • Cut/measured fabrics for customers
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked
  • Processed customer transactions accurately and efficiently using the point-of-sale system
  • Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
  • Collaborated with team members to achieve daily sales goals through effective product knowledge and suggestive selling techniques
  • Assisted in setting up promotional displays or signage to attract customers' attention to new products or special offers
  • Supported loss prevention efforts by monitoring for suspicious behavior or thefts within the store premises
  • Demonstrated strong teamwork skills by collaborating with colleagues during busy periods to ensure smooth store operations
  • Maintained accurate cash register drawer balancing at the end of each shift without any discrepancies
  • Proactively assisted customers throughout the store, offering product recommendations and answering questions
  • Collaborated with team members on special projects such as seasonal sales events or store renovations
  • Achieved a high level of product knowledge across multiple departments, enabling effective cross-selling opportunities
  • Maintained a professional appearance at all times, adhering to company dress code standards
  • Increased customer engagement through active listening, empathy, and personalized service
  • Demonstrated flexibility by adapting quickly to changing priorities or tasks within the store environment
  • Collaborated with colleagues from different departments during promotional events ensuring smooth operations

Full Time Associate

Michaels
Lancaster, PA
06.2004 - 03.2005
  • Full time associate
  • Provided customer service
  • Stocked merchandise
  • Inventory
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked
  • Processed customer transactions accurately and efficiently using the point-of-sale system
  • Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
  • Collaborated with team members to achieve daily sales goals through effective product knowledge and suggestive selling techniques
  • Assisted in setting up promotional displays or signage to attract customers' attention to new products or special offers
  • Supported loss prevention efforts by monitoring for suspicious behavior or thefts within the store premises
  • Demonstrated strong teamwork skills by collaborating with colleagues during busy periods to ensure smooth store operations
  • Maintained accurate cash register drawer balancing at the end of each shift without any discrepancies
  • Proactively assisted customers throughout the store, offering product recommendations and answering questions
  • Collaborated with team members on special projects such as seasonal sales events or store renovations
  • Achieved a high level of product knowledge across multiple departments, enabling effective cross-selling opportunities
  • Maintained a professional appearance at all times, adhering to company dress code standards
  • Increased customer engagement through active listening, empathy, and personalized service
  • Demonstrated flexibility by adapting quickly to changing priorities or tasks within the store environment
  • Collaborated with colleagues from different departments during promotional events ensuring smooth operations

Seafood Lead

Weis Markets
Lititz, PA
08.2003 - 05.2004
  • Full time position
  • Provided customer service
  • Stocked merchandise
  • Inventory
  • Supervised other associates
  • Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
  • Maintained cleanliness and organization of the seafood department, ensuring a safe and appealing shopping environment
  • Received, inspected, and stocked incoming seafood products according to company standards
  • Prepared various cuts of fish according to customer specifications, ensuring accuracy in portioning and packaging
  • Adhered to proper food handling procedures to maintain product quality and safety standards
  • Assisted in inventory management by monitoring stock levels, rotating products, and conducting regular audits
  • Operated equipment such as scales and knives safely following established protocols
  • Handled customer inquiries regarding product availability, pricing information, or special orders in a professional manner
  • Trained new employees on proper handling procedures for different types of fish

Full Time Stocker

Weis Markets
Lititz, PA
04.2003 - 08.2003
  • Full time position
  • Provided customer service
  • Stocked merchandise
  • Inventory
  • Rotated merchandise according to date
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
  • Maintained cleanliness standards throughout the store aisles, including sweeping floors and removing empty boxes or debris
  • Collaborated with supervisors on identifying slow-moving items requiring markdowns or clearance sales
  • Maintained a clean and organized work area, including proper disposal of packaging materials or empty containers
  • Received positive feedback from customers regarding helpfulness, knowledgeability, and responsiveness during interactions at the shelves
  • Closely monitored expiration dates on perishable items, reducing waste by XX% through proactive rotation strategies
  • Maintained a safe working environment by promptly reporting any hazards or potential safety concerns to supervisors

Full Time Server

Lyndon City Line Diner
Lancaster, PA
09.1999 - 06.2000
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
  • Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
  • Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
  • Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
  • Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
  • Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
  • Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
  • Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations

Full Time Server

Lapp's Family Restaurant
Lancaster, PA
06.1994 - 08.1999
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
  • Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
  • Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
  • Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
  • Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
  • Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
  • Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
  • Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
  • Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations

Full Time Server

Chimney Corner
Lititz, PA
09.1993 - 05.1994
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
  • Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
  • Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
  • Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
  • Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
  • Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
  • Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
  • Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
  • Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations

Full Time Server

Denny's
Lancaster, PA
06.1992 - 08.1993
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
  • Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
  • Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
  • Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
  • Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
  • Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
  • Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
  • Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
  • Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations

First Assistant Manager

Marianne
Lancaster, PA
04.1990 - 05.1992
  • Supported the store manager in all aspects of daily operations, including inventory management, staff scheduling, and customer service
  • Trained and supervised a team of XX employees, ensuring adherence to company policies and procedures
  • Assisted with visual merchandising efforts to create an appealing and organized store layout
  • Managed cash handling procedures, accurately balancing registers at the end of each shift
  • Resolved customer complaints or concerns promptly and effectively, maintaining high levels of customer satisfaction
  • Conducted performance evaluations for team members, providing constructive feedback for improvement opportunities
  • Coordinated special events or promotions within the store to drive foot traffic and boost sales volume

Full Time Department Manager

F. W. Woolworth Company
King of Prussia, PA
07.1987 - 03.1990
  • Managed a team of XX retail associates, providing guidance and support to ensure excellent customer service
  • Monitored inventory levels and implemented effective replenishment strategies to prevent stockouts and minimize excess inventory
  • Resolved customer complaints or issues promptly, ensuring high levels of customer satisfaction
  • Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback
  • Implemented visual merchandising standards to create an appealing shopping environment that maximized sales potential
  • Maintained accurate cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Utilized POS systems effectively to process transactions accurately and efficiently during peak periods
  • Trained staff on loss prevention techniques such as theft deterrence measures and proper cash handling procedures
  • Ensured compliance with company policies regarding safety regulations, cleanliness standards, and operational procedures
  • Maintained a clean and organized store environment that enhanced the overall shopping experience for customers

Full Time Assistant Manager

Designs Inc by Levi Strauss
King of Prussia, PA
08.1986 - 06.1987
  • Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
  • Managed customer complaints and resolved issues promptly, maintaining a high level of customer satisfaction
  • Conducted regular inventory audits to identify discrepancies and implement corrective measures, reducing shrinkage by XX%
  • Assumed responsibility for opening or closing the store as needed, ensuring proper cash handling procedures were followed
  • Contributed to the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications
  • Monitored key performance indicators (KPIs) such as sales targets, conversion rates, and average transaction value to identify areas for improvement
  • Implemented cost-saving initiatives such as optimizing staffing levels during slow periods without compromising customer service quality
  • Utilized point-of-sale (POS) system efficiently for processing transactions accurately while maintaining a friendly demeanor towards customers
  • Created employee schedules that balanced workload requirements with staff availability while minimizing overtime costs
  • Assisted in visual merchandising efforts, ensuring products were displayed attractively and according to brand guidelines
  • Managed inventory levels by monitoring stock levels

Full Time Assistant Manager

Great Factory Store
Lancaster, PA
12.1985 - 07.1986
  • Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
  • Managed customer complaints and resolved issues promptly, maintaining a high level of customer satisfaction
  • Conducted regular inventory audits to identify discrepancies and implement corrective measures, reducing shrinkage by XX%
  • Assumed responsibility for opening or closing the store as needed, ensuring proper cash handling procedures were followed
  • Contributed to the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications
  • Monitored key performance indicators (KPIs) such as sales targets, conversion rates, and average transaction value to identify areas for improvement
  • Implemented cost-saving initiatives such as optimizing staffing levels during slow periods without compromising customer service quality
  • Utilized point-of-sale (POS) system efficiently for processing transactions accurately while maintaining a friendly demeanor towards customers
  • Created employee schedules that balanced workload requirements with staff availability while minimizing overtime costs
  • Assisted in visual merchandising efforts, ensuring products were displayed attractively and according to brand guidelines
  • Managed inventory levels by monitoring stock levels

Full Time Assistant Manager

Talbot's Clothing
Lancaster, PA
06.1984 - 11.1985
  • Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
  • Managed customer complaints and resolved issues promptly, maintaining a high level of customer satisfaction

Full Time Sales Associate

Gimbels/Boscovs
Lancaster, Pennsylvania
10.1983 - 06.1984
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service to ensure customer satisfaction
  • Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
  • Assisted in inventory management by conducting regular stock checks and restocking shelves
  • Maintained a clean and organized work environment to enhance the shopping experience for customers.
  • Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods

Education

High School Diploma -

Manheim Twp High School
Neffsville, PA
06.1983

Skills

  • Stocking and receiving
  • Shipment processing
  • Cash handling accuracy
  • Inventory tracking
  • Customer service
  • Money handling

Timeline

Family Caregiver

Family Home
11.2011 - 11.2021

Full Time Associate

Walmart
06.2009 - 11.2011

Full Time Associate

Michaels
06.2004 - 03.2005

Seafood Lead

Weis Markets
08.2003 - 05.2004

Full Time Stocker

Weis Markets
04.2003 - 08.2003

Full Time Server

Lyndon City Line Diner
09.1999 - 06.2000

Full Time Server

Lapp's Family Restaurant
06.1994 - 08.1999

Full Time Server

Chimney Corner
09.1993 - 05.1994

Full Time Server

Denny's
06.1992 - 08.1993

First Assistant Manager

Marianne
04.1990 - 05.1992

Full Time Department Manager

F. W. Woolworth Company
07.1987 - 03.1990

Full Time Assistant Manager

Designs Inc by Levi Strauss
08.1986 - 06.1987

Full Time Assistant Manager

Great Factory Store
12.1985 - 07.1986

Full Time Assistant Manager

Talbot's Clothing
06.1984 - 11.1985

Full Time Sales Associate

Gimbels/Boscovs
10.1983 - 06.1984

High School Diploma -

Manheim Twp High School

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Bonnie Phipps