Summary
Overview
Work History
Skills
Timeline
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Bonnie Pizarro

Santa Rosa,CA

Summary

Hardworking and highly motivated Duty Drawback and Transportation Manager with 5+ years experience in in filing Duty Drawback claims. Reliable expertise in Customs Compliance and a clear cut drive to make things work. Excellent reputation for training, creating standard operating procedures, and keeping clean records. Dedicated and loyal team member who thrives in a fast paced work environment but also handles tedious tasks without blinking an eye.

Overview

15
15
years of professional experience

Work History

Duty Drawback Manager

Ted Baker LTD
Atlanta, GA
10.2018 - Current
  • Collaborated with a team to build a program within the existing inventory system that would allow for proper selection of Duty Drawback SKU's using the chosen method under Chapter 19 for USCBP (US Customs and Border Protection)
  • Filed all applicable applications within the USCBP to ensure the acceptance to the Accelerated Payment Program and the Duty Drawback Compliance Program
  • Created and implemented new policies within the company as well as 3rd party vendors, brokers, and forwarders to ensure compliance with USCBP
  • Filed thousands of claims with USCBP while keeping impeccable records to ensure complete compliance
  • Monitored and reported all payments through the US Treasury Department to keep full accounting records
  • Executed regular internal audits
  • Trained and managed a team to expedite filings while keeping up with changes to the Drawback Program
  • Completed all USCBP Desk Reviews
  • Assisted the Allocation Team as needed to ensure proper inventory
  • When the company moved to FTZ (Free Trade Zone), worked in Transportation Management which included Inventory Management, creating Commercial Invoices, tracking shipments, working with UPS to coordinate pickups and drop offs while monitoring the relationship with USCBP

Autobody Service Writer

G&C Autobody
Ukiah, CA
  • Created and maintained a relationship with the claimant through the process of their vehicle repairs while keeping them updated as to the cost and progress of their repairs
  • Documented all damages according to each insurance company's specific standards
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs
  • Provided cost estimates for additional repairs and services requested by customers
  • Ordered all necessary parts needed for repair and assessed times for hours needed to complete the repair all the way through body, paint, and finish
  • Maintained impeccable records and updated insurance companies as well as the claimant throughout the process to ensure Bar Compliance
  • Completed a full inspection of every vehicle to ensure complete satisfaction from the guest at time of completion

Accounts Receivable Manager

Pacific Outfitters
Ukiah
09.2009 - 03.2013
  • Maintained accurate records of all accounts receivable transactions and reported all findings and discrepancies to the company
  • Provided training and guidance to Accounts Receivable staff members as well as providing an SOP for anyone to continue in my absence
  • Performed internal audits of all paperwork related to firearm sales that were to be inspected by the DOJ and ATF

Skills

  • Compliance
  • Complex Problem Solving
  • Business Administration
  • Operations Management
  • Policy Implementation
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Verbal and written communication

Timeline

Duty Drawback Manager

Ted Baker LTD
10.2018 - Current

Accounts Receivable Manager

Pacific Outfitters
09.2009 - 03.2013

Autobody Service Writer

G&C Autobody

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Bonnie Pizarro