Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
27
27
years of professional experience
Work History
Sales Associate
Bobs Discount Furniture
08.2017 - 12.2024
Engaged with customers to effectively build rapport and lasting relationships.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Engaged in friendly conversation with customer to better uncover individual needs.
Travel Consultant
Sceptre Tours / Great Value Vacations
07.2007 - 06.2017
Built strong relationships with clients through exceptional communication and personalized service.
Organized trips for individual, family and business travelers.
Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Collected, handled and documented payments for travel services and associated feels.
Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
Organized group tours, ensuring a seamless experience from start to finish for all participants.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Promoted dedicated customer service and support by promptly resolving customer complaints.
Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Customer Success and Service Delivery Supervisor
Ethan Allen Furniture
02.1998 - 04.2007
Led a team focused on resolving complex customer issues, resulting in improved satisfaction ratings across all channels.
Developed training programs to enhance employee skills and knowledge, ultimately boosting overall team performance.
Enhanced customer satisfaction by developing and implementing effective service delivery strategies.
Managed high-priority accounts, ensuring smooth service delivery and maintaining strong client relationships.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Followed through with client requests to resolve problems.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Kept accurate records to document customer service actions and discussions.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
George W. Hewlett High School
Hewlett, NY
Hotel Restaurant Management
Sullivan County Community College
Loch Sheldrake, NY
Skills
Teamwork and collaboration
Time management
Problem-solving skills
Excellent people skills
Reliable and punctual
Exceptional customer service
Relationship building
Flexible schedule
Verbal/written communication
Client service
Conflict resolution
Sales expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Bobs Discount Furniture
08.2017 - 12.2024
Travel Consultant
Sceptre Tours / Great Value Vacations
07.2007 - 06.2017
Customer Success and Service Delivery Supervisor
Ethan Allen Furniture
02.1998 - 04.2007
High School Diploma -
George W. Hewlett High School
Hotel Restaurant Management
Sullivan County Community College
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