Bonnie Ramirez
West Palm Beach,Florida
Summary
Sharp professional displaying enthusiasm and offering strengths in communication and problem resolution. Detail-oriented and methodical in preparing case files, investigating issues and producing legal paperwork. Known for meticulous work. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Youth Counselor
Western Academy Charter School
10.2024 - Current
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Created and implemented individualized plans for individual youth.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Promoted a safe space by consistently enforcing rules while maintaining empathy towards each child
- Implemented variety of fun and recreational activities
- Oversee the well-being and safety of students participating in the after-school program, ensuring a positive and secure environment.
- Create and lead engaging activities, including homework assistance, arts and crafts, games, sports, and other recreational pursuits
- Maintain open communication with parents, school staff, and program directors, ensuring everyone is informed about student progress and needs
- May involve managing program records, reporting incidents, and attending staff meetings
Sales Associate
Express Retailers
09.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Office Assistant
Econolabs
10.2012 - 12.2012
- Documented and routed business correspondence to manage office paperwork.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Answered approximately 40 phone calls daily.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Bank Teller
Space Coast Credit Union
09.2011 - 08.2012
- Assessed daily reports and generated notification letters to delinquent account holders.
- Entered member transaction data into online banking software.
- Directed specific questions to appropriate branch personnel.
- Adhered to financial services security and audit procedures.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Maintained confidentiality of bank records and client information.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Opened new checking, savings and lines of credit for customer accounts.
- Welcomed customers and offered pleasant service during entire transaction.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
Accounting Assistant
Presidential Aviation
04.2011 - 07.2011
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Balanced reports and batch summaries to submit for approval.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Maintained process documentation for financial department operations.
- Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.
Bank Teller
Miami University Credit Union
08.2009 - 01.2011
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Document Specialist
Sandals Resorts International
10.2007 - 10.2008
- Completed documents and work requests according to company standards.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Created organized filing system for legal documentation.
- Performed filing, copying, faxing and other clerical tasks.
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
- Archived files and retrieved information for wedding coordinator.
Education
High School Diploma -
American School of Correspondence
05.2009
Skills
- QuickBooks expert
- Excel spreadsheets
- Excellent communication skills
- Exceptional customer service
- MS Office proficient
- Reliable
- Strong work ethic
- Approachable
- Understands confidentiality
- Legal documentation and reporting
- Report writing
- File and data retrieval systems
- Problem resolution
Timeline
Youth Counselor
Western Academy Charter School
10.2024 - Current
Sales Associate
Express Retailers
09.2018 - 09.2019
Office Assistant
Econolabs
10.2012 - 12.2012
Bank Teller
Space Coast Credit Union
09.2011 - 08.2012
Accounting Assistant
Presidential Aviation
04.2011 - 07.2011
Bank Teller
Miami University Credit Union
08.2009 - 01.2011
Document Specialist
Sandals Resorts International
10.2007 - 10.2008
High School Diploma -
American School of Correspondence
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