Bonnie Rinta

• Analyzed problematic areas homeowners had on residential and commercial buildings. Help provide recommendations and solutions to exteriors. Focus mainly James Hardie.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Managed job details, design and work order to hand off to production after job was accepted.
• Created and developed relationships with property managers, HOA community managers and small business that also work in the home exterior field to cross market.
• Follow up with current customers, past customers and on active leads. Warm and helpful problem solver is my motto.
• 1.1 Million in sales over 8 months. Siding, windows, doors, and paint.
• A Recent Google Review "I have to recognize Bonnie Rinta, who was my first contact with the company. She was instrumental in me choosing Ketner to do the work in the first place because she was so helpful with choosing materials and colors. And she gave me some great tips for finding other things I needed, like house numbers. She's one of the nicest professionals I've ever worked with on any project." -Jon

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Compiled client profiles and entered information into operating system.
• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
• Set up appointments with potential and current customers to promote new products and services.
• Reduced errors during sales and service processes by devising and deploying template responses.
• Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.

Standby/Laid OFF DUE TO COVID-19

• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
• Planning schedules and delegating assignments to meet coverage and service demands. Keep labor within budget amounts. Audit and adjust timecards as needed.
• Performance Reviews, evaluations, training programs with new and current staff.
• Work with corporate hand in hand on HR, Payroll, interviewing and hiring staff.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Coached team on effective upselling and cross-selling methods as well as training on how to deliver the best customer service in group training and 1 on 1 training.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels of team members.

• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
• Aligned branding initiatives and sales strategies with client goals
• Developed key operational initiatives to drive and maintain substantial business growth
• Follow up with all outstanding claims with insurance carriers for patients. Resubmit claims as needed with proper documentation or appeals.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
• Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness
• Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Compared vendor prices and negotiated for optimal savings.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
• Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
• Recruited and hired qualified candidates for vacant and new positions.
• Designed marketing brochures and wrote website copy.

• Built extensive network of business contacts to increase sales opportunities.
• Stayed current on product specs and prices and accurately updated display product literature.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Prepared and presented contracts and other legal documents to clients.
• Reviewed and executed confidential documents, contracts and disclosures.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Developed new business and managed new and existing clients.

(Worked from 2001-2014 at 24 Hour Fitness in several states and multiple locations) - All the different positions held in Management

• Responded promptly to customer issues and resolved problems through effective communication and decision making skills
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety
• Trained newly hired employees, offering insight into job duties and providing positive feedback on work
• Set clear sales goals for each department. Worked with department heads on coaching employees, tracking progress, and offering support/assistance as needed
• Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine
• Built strong relationships with members to promote health, wellness and available services
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Friends and Family only