Bonnie Simon
McHenry,IL
Summary
Operations professional with robust background in leading regional teams and optimizing processes for maximum efficiency. Recognized for strong commitment to team collaboration and achieving results in dynamic environments. Known for strategic planning, adaptability, and fostering cohesive, high-performing teams.
Overview
27
27
years of professional experience
Work History
Regional Director of Operations
Hamra Enterprises - Wendys Franchisee
11.2016 - 03.2025
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships within the team at all levels to expand business opportunities and drive revenue growth.
- Collaborated with other Directors, Franchisees and Corporate partners to share best practices, align strategies, and foster a spirit of teamwork across my organization and the Brand.
- Led cross-functional teams to achieve company-wide goals and initiatives within my own company as well as the broader Brand market.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Mentored and coached team members to foster productive and engaging work environment, reduce turnover and build a bench for future growth.
Field Training Manager
The Wendys Company
04.2010 - 11.2016
- Established strong relationships with key stakeholders across a portfolio of 250+ restaurants to align training initiatives with organizational goals.
- Collaborated with subject matter experts to create relevant and engaging training content tailored to specific job functions.
- Trained employees on job duties, responsibilities and company policies and procedures.
- Monitored and evaluated training restaurant performance in franchisee to determine quality and cohesiveness of their individual training effectiveness.
- Directed training programs and development paths for managers and supervisors.
District Manger
The Wendys Company
04.1998 - 04.2010
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
Skills
- Data-driven decision making
- Cross-functional coordination
- Strategic planning and execution
- Customer service excellence
- Problem-solving abilities
- Effective communication
- Team building and collaboration
- Goal setting
- Performance management
- Operational efficiency
Timeline
Regional Director of Operations
Hamra Enterprises - Wendys Franchisee
11.2016 - 03.2025
Field Training Manager
The Wendys Company
04.2010 - 11.2016
District Manger
The Wendys Company
04.1998 - 04.2010
Similar Profiles
Jason HuggardJason Huggard
Crew Member Cook at Hamra EnterprisesCrew Member Cook at Hamra Enterprises
Miracle TinesMiracle Tines
Cashier/Retail Customer Service Associate at Hamra EnterprisesCashier/Retail Customer Service Associate at Hamra Enterprises
Lyza FalefituLyza Falefitu
Crew Member at Hamra EnterprisesCrew Member at Hamra Enterprises