Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Bonnie Smith

Jackson,MO

Summary

Proven track record at AT&T guiding teams to enhance customer service and expand market presence. Increased revenue through strategic sales plans. Expertise in IT technical support and fostering cross-department collaboration.

Overview

14
14
years of professional experience

Work History

Premier Service Consultant

AT&T
Cape Girardeau, MO
02.2013 - Current
  • Guided clients to select services aligning with their requirements and preferences
  • Informed clients on various service features and advantages
  • Evaluated survey data to pinpoint customer service enhancement areas
  • Instructed new employees on professional best practices for handling customer communications
  • Built and sustained long-term, profitable client relationships using sales expertise
  • Devised strategies for market penetration

Sales Director/Assistant Manager

Holiday Inn Express Hotel Suites
Cape Girardeau, MO
03.2011 - 02.2013
  • Created strategic sales plans to expand customer base.
  • Executed market analysis to uncover industry trends
  • Designed materials to convey company’s message clearly and persuasively
  • Managed sales presentation design process for representatives' needs
  • Guided, mentored, and supported training for entry-level sales staff
  • Negotiated client contracts with a focus on profitability
  • Applied best practices in lead generation
  • Coordinated trade shows and conferences to boost brand visibility
  • Onboarded and mentored new hires to create a proficient workforce
  • Increased revenue by crafting customized sales strategies driven by industry trends and competitor insights
  • Identified opportunities by delivering compelling sales presentations to prospects.
  • Oversaw sales budget to align with financial objectives.

Education

High School Diploma -

Bloomfield Highschool
Bloomfield
05-1996

Some College (No Degree) - Psychology

Southeast Missouri State University
Cape Girardeau, MO

Skills

  • Time Management
  • IT Technical Support
  • Financial Transaction Processing
  • Cross-Department Collaboration
  • Sales Proficiency
  • Proficient Estimator

Affiliations

  • Running, competing in local charity driven marathons
  • Biking
  • Basically any thing outdoors
  • Travel and spending time with famil

Accomplishments

  • Achieved the Circle of Excellence for ATT providing the top of line customer service
  • Light House Award winner for Hampton Inn top 5% of all Hampton Inn's in the national
  • Wrote and published poetry at the age of 12

Timeline

Premier Service Consultant

AT&T
02.2013 - Current

Sales Director/Assistant Manager

Holiday Inn Express Hotel Suites
03.2011 - 02.2013

High School Diploma -

Bloomfield Highschool

Some College (No Degree) - Psychology

Southeast Missouri State University

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Bonnie Smith