Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonnie Stemple

Gibbstown,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

28
28
years of professional experience

Work History

Resource Planning

CheckPoint
02.2020 - 10.2023
  • Resource Planning of Central United States assigned states were IN, KY, MI, OH, WV, ND, SD, CO, NE, KC, OK, MN, IA, MO, WI, and IL.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • In having 16 states managed internal technicians and subcontractors in the field with service calls, installs (appointments with customers, lifts and permits if needed) and any issue that should arise putting the critical calls at the top based upon the work at hand to dispatch in a cohesive manner.
  • Other responsibilities were to input new service calls into SAP, make POs in SAP for subcontractors to insure everything flowed for dispatch, billing, and internal reporting.
  • The programs that were mainly used were SAP based and Field Service Edge for scheduling as well as various mapping online programs.
  • While handling all the responsibilities mentioned above I was also on a call-in line to help customers with any problems they may be experiencing.

Customer Service Representative

CheckPoint
07.2018 - 02.2020
  • Customer service for the corporate office, while based in the US office also was key in interacting with the global offices (Italy, China, India, Turkey just a few) with time lines, updating customers portals, customer routing, support to new and existing accounts and the special needs of the customers.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Based at the corporate office aided the global offices in addressing concerns that they were unsure of where to get answers by giving solutions or direction to their questions.
  • Worked with the US print shop in creating a time line for orders that may be facing more stringent time lines than others and work with credit to find an amicable way for customers' orders to be lifted from hold or stand still status.
  • Experienced in SAP in created sales orders, contracts, credit memo's, debit memo's, purchase orders and disputes management.

Administrative Assistant, Assistant Manager

Maggio Printing (formerly OEI Business forms)
01.1996 - 01.2018
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Managed the shop when required due to management being off or on vacation, delegate and ensured machines were at a constant run and employees were able to do their jobs efficiently,
  • Managed employees HR affairs for both office and shop personnel.
  • Responsible for monthly production reports of active and shipped product.
  • Performed roles such as accounts payable, accounts receivable, customer service, human resource between satellite office and main office also was crossed trained to back up shipping and receiving, involved in inventory control of items stored in the warehouse.
  • Worked with outside vendors in relationship to the building maintenance/repairs and other needs of the company.

Owner/Operator

SIR Recovery (Repossession Company)
01.2000 - 09.2011
  • Hired new employees, terminated employees, scheduled employees.
  • Created incentive programs to motivate employees.
  • Skip traced individuals in default to better locate the collateral.
  • Networked with other repossession companies.
  • Worked with banks and individual dealerships to recoup either the collateral or monetary payments.
  • Managed accounts receivable, accounts payable, bookkeeping and payroll for the company.

Education

Diploma -

Vineland High School
Vineland, NJ

Skills

  • Cross-functional Collaboration
  • Time Management
  • Scheduling Optimization
  • Problem Solving
  • Client Relationship Management
  • Project Management
  • Process Improvement
  • Resource Allocation
  • Attention to Detail

Timeline

Resource Planning

CheckPoint
02.2020 - 10.2023

Customer Service Representative

CheckPoint
07.2018 - 02.2020

Owner/Operator

SIR Recovery (Repossession Company)
01.2000 - 09.2011

Administrative Assistant, Assistant Manager

Maggio Printing (formerly OEI Business forms)
01.1996 - 01.2018

Diploma -

Vineland High School

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Bonnie Stemple