Bonnie Storms
Marlboro,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Barber / Hair Stylist
Hair By Bonnie – Independent Contractor
02.2013 - Current
- Responsible for budgeting, marketing, securing finances, scheduling, product restocking, and much more
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Responsible for making my customer feel relaxed and pampered throughout the session
- Maintain extensive knowledge about current trends in haircuts and hair styling
- Complete haircutting techniques, including trims, layers, and texturizing
- Perform hair coloring, highlights, ombre and balayage
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Barber at West Point Military Academy up to 100 fades a week.
Accounts Payable Assistant
Precision Pipeline Solutions
10.2023 - 11.2023
- Coordinate approval processes of all accounts payable invoices
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
- Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
- Balance batch summary reports for verification and approval
- Responsible for all incoming mail, emails of the day – Print and scan invoices to the correct division for approval
- Match corporate credit card payments with checks and file in vendor files
- Responsible for answering emails and calls from vendors for payments or any issues that may arise.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
CSR / Remote
United Health Group – Optum Physical Health
11.2022 - 09.2023
- Responsible for answering all calls and handling problems that a provider may have with filing authorizations or claims
- Research complex issues across multiple database and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Working with multiple databases required fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with caller
- Answered constant flow of customer calls with minimal wait times.
- Training that provided me with knowledge and the various products, plans and levels of benefits available to members.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Fleet Coordinator
Precision Pipeline Solutions
10.2015 - 07.2020
- Code all Fleet Department invoices on a Daily basis for Accounts Payable to process for payment
- Approve monthly credit card expenses for Fleet Department up to 50,000
- Pay vendors upon receipt
- Extensive use of computer programs and multitasking abilities
- Work directly under Vice President of Operations and Controller of Finance Department
- Responsible for getting all DVIR (Driver Vehicle Inspection Report) for all trucks registered over 10,000 lbs on a timely manner and all handed in from BA, MD, PA and NY for quarterly taxes
- Register all Trucks for NY State over 10,000 lbs
- Rented all vehicles companywide from Enterprise for Travel or vehicle accidents up to 50 vehicles per crew
- Responsible for keeping track and entering all weekly Inventory sheets from each Foreman in NY and PA
- Making sure they have all their equipment and correct PPS numbers and trucks listed on their Inventory sheet
- Audit and enter weekly payroll hours for Fleet Department to process payroll
- Responsible for Accounts Payable month-end invoices
- Created all Purchase Orders for all vehicle repairs companywide
- Work closely with Manager of Fleet Department in anything that they need for over 1,000 vehicles companywide.
Field Service Representative
Clean Harbor’s Environmental
01.2011 - 02.2013
- Responsible for Reconciling and Approving Payroll weekly for Newburgh Office
- Enhanced customer satisfaction by providing timely and efficient field service support.
- Streamlined work order processes for faster response times and improved customer experience.
- Increased efficiency of field operations by leveraging mobile technology for real-time data access and reporting capabilities.
- Responsible for keeping all truck and equipment maintenance records up to date and schedule service when needed
- Schedule and print Hazardous and Non-Hazardous manifests for every job that needs necessary paperwork, make sure all pricing is correct for disposal upon delivery
- Open job numbers for all new emergency and non-emergency spills or scheduled jobs from Win-Web, organize job from beginning to end for billing
- Open Purchase Orders for all orders Accounts Payable for all invoices for our Office
- Bill jobs within 3 days of work finished monthly billing up to $600,000 each month
- Reconcile all Credit Card purchases and Per Diem for Newburgh Branch
- Responsible for Month End – Every job needs to be billed all Accounts Payable needs to be Vouchered and ready to close by the third of every month
- Open jobs associated with a Quote make sure all pricing is correct for job in order to Bill correctly
- Work closely with Orange & Rockland with billing and answer ER spill calls
- Answer all phone calls coming into Newburgh Office handle accordingly.
Administrative Assistant
Miller Environmental Group
10.2003 - 08.2010
- Responsible for Payroll of 27 employees enter all worksheet billable and non-billable time into ADP Payroll program for weekly payroll
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
- Determine Prevailing Wages for specific jobs or Haz
- Techs and Drivers worked
- Figured out how many hours they are to get paid for certain jobs with Metro North and New York State Department of Protection
- Determine Federal Prevailing Wages for Schools, Towns, and Government Jobs that we worked
- Responsible for handing in Payroll every week to Corporate along with Utilization Report
- Reviewed code and enter into Quick Books all Accounts Payable for Hudson Valley MEG Office
- Responsible for Petty Cash of $2,500
- Responsible for making HAZ and NON-HAZ Physicals so that they were in compliance
- Arranged Training classes for Hazwoper, 8-hour refresher course organizing room and getting breakfast and lunch for all attendees
- Answered and screened all incoming calls plus handled ER spills that came in
- Handled all Purchase Orders, Set up all new vendors into QBE for Accounts Payable
- Logged all drivers logs into NYS Driver Log Book daily.
Education
Cosmetology -
Capri Cosmetology Learning Center
Newburgh, NY08.2013
Office Specialist -
Krissler Business Institute
Poughkeepsie, NY06.1993
High School Diploma -
Marlboro Central High School
Marlboro, NY06.1991
Skills
- Microsoft Office
- QuickBooks
- ADP Payroll
- Oracle
- Accounts Payable
- JDE
- Fleet Maintenance Pro
- Google Apps (Drive, Spreadsheet, DOC’s)
- Win Web and numerous proprietary company software programs
- Commdata
- Teams
- Business Management
Timeline
Accounts Payable Assistant
Precision Pipeline Solutions
10.2023 - 11.2023
CSR / Remote
United Health Group – Optum Physical Health
11.2022 - 09.2023
Fleet Coordinator
Precision Pipeline Solutions
10.2015 - 07.2020
Barber / Hair Stylist
Hair By Bonnie – Independent Contractor
02.2013 - Current
Field Service Representative
Clean Harbor’s Environmental
01.2011 - 02.2013
Administrative Assistant
Miller Environmental Group
10.2003 - 08.2010
Cosmetology -
Capri Cosmetology Learning Center
Office Specialist -
Krissler Business Institute
High School Diploma -
Marlboro Central High School
Similar Profiles
Mark WinningMark Winning
Logistics & Customer Service at Independent ContractorLogistics & Customer Service at Independent Contractor
William YanceyWilliam Yancey
Welder, Electrician, and Construction Worker at Independent ContractorWelder, Electrician, and Construction Worker at Independent Contractor
Dante WhiteDante White
Delivery Driver at Independent Contractor Meal Plan DeliveryDelivery Driver at Independent Contractor Meal Plan Delivery
Emma RepkeEmma Repke
Pool Lifeguard at American Pool New YorkPool Lifeguard at American Pool New York
Maxwell MckieverMaxwell Mckiever
Sales Associate at Prospect Hill OrchardsSales Associate at Prospect Hill Orchards