Bonnie Strickland
Julian,NC
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Service Coordinator/Training Administrator
Starr Electric Company
01.2021 - Current
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated and monitored service activities to confirm work met all requirements.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Communicated with clients and service providers to provide updates on work progress.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Managed new employee orientation training process for more than 75 employees each year.
- Implemented new learning strategies depending upon employees' skill levels.
- Selected and assigned instructors to conduct specific training programs.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Coordinated and prioritized required training courses for 75+ employees.
- Researched and obtained relevant course materials to achieve training objectives.
- Coordinated and prioritized required training courses for 75 + employees.
- Booked and arranged all travel details for employees including hotel stays and meals.
Collections Manager
Envirotrol, LLC
08.2019 - Current
- Performed research and due diligence to resolve issues in timely manner.
- Suggested process improvements to secure prompt and regular receipts for organization.
- Researched, evaluated and resolved discrepancies and customer concerns.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Updated accounts with documentation of interactions and current information.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Researched and resolved billing and invoice problems.
- Collaborated with legal resources and recovery teams to manage default issues.
- Verified details of transactions, including funds received and total account balances.
- Reduced time and costs and increased efficiency by introducing new accounting procedures.
- Established clear methods for determining proper process with each customer type.
- Created and mailed current statements to customers.
- Rectified escalated accounts payable issues from employees and vendors.
- Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Attended training in topics such as credit management and civil court practices to maintain up-to-date knowledge.
- Completed investigations of customer accounts and payment histories.
- Reviewed credit records to evaluate customer histories.
Account Executive
Piedmont Service Group
08.2012 - 08.2019
- Used effective communication and interpersonal skills when meeting and speaking with clients, promoting long-lasting relationships.
- Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
- Updated account plans based on changing markets, customer conditions and competitor activity.
- Acquired new business and drove revenue streams by providing cutting-edge services to clients.
- Made actionable and insightful recommendations for new products, extensions or enhancements.
- Developed strong and long-term client relationships.
- Identified and achieved standards and expectations consistently exceeding sales goals.
- Devised and optimized strategies for handling corporate communication, program operations and key projects.
- Drove revenue through excellent account service and new product proposals.
- Tracked sales and customer information and produced reports for upper management.
- Identified potential customers and evaluated market potential.
Operations Coordinator
Piedmont Service Group
04.2012 - 07.2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Developed relationships and partnerships with business leaders.
- Streamlined operations and effectively controlled budgets, resulting in.
- Identified problems in operations process, applying effective solutions.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Directed daily operations of deskside support business within sales center, including developing and establishing all sales support processes.
- Delivered all professional services in alignment with operational initiatives.
- Liaised between customers and management to ensure smooth operations delivery.
Education
Bachelor of Arts - Business
Ashworth College
Norcross, GAAssociate of Arts - Early Childhood Education
Patrick Henry Community College
Martinsville, VASkills
- Past due procedures
- Accounting operations management
- Adobe software
- Monitoring processes
- Conducting investigations
- Invoicing background
- Billing understanding
- Contract development and management
- Systems and automation applications
- Issue and conflict resolution
- Notetaking and documentation
- Service monitoring and evaluation
- Needs assessment
- Detail orientation
- Proficiency in office programs
- Goal setting
- Resource utilization
- Customer expectation management
- Telephone communication
- Client advocacy
- MS office expertise
- Accurate recordkeeping
Timeline
Service Coordinator/Training Administrator
Starr Electric Company
01.2021 - Current
Collections Manager
Envirotrol, LLC
08.2019 - Current
Account Executive
Piedmont Service Group
08.2012 - 08.2019
Operations Coordinator
Piedmont Service Group
04.2012 - 07.2019
Associate of Arts - Early Childhood Education
Patrick Henry Community College
Bachelor of Arts - Business
Ashworth College
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