Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bonnie Swift

Ham Lake,MN

Summary

A dynamic business, financial and administrative leader with a strong technical aptitude and a natural ability to lead positively by example to inspire others to new levels of productivity. A driven problem solver who is able to quickly de-escalate issues by listening to needs, responding with calmness and sensitivity, and efficiently resolving problems. Offering competency with collaborating with other departments and a proven ability to develop and implement strategies and procedures to support the goal of the business.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Operations Manager

MAS HVAC, Inc.
12.2019 - Current
  • Provide business operational leadership while developing plans to increase profit and reduce expenditure
  • Responsible for all cash management, insurance, budgeting, financial reporting and help drive financial strategy
  • General business management including general accounting, quarterly and annual tax filing, financial reporting, insurance management, and developing and maintaining key business reports and metrics
  • Establish and maintain partnerships with external providers, including insurance brokers, benefits management, banking partners, retirement accounts, and consultants
  • Manage business projects that are highly time sensitive and require prompt action, quality data management, and close attention to detail
  • Provide metrics and data to sales and operations teams as required including sales forecasts, month end reports, financial reports, production reports and project scheduling
  • General financial management including bookkeeping, financial reporting, general accounting, and banking relationships
  • Ensure cash flow is compatible with operations by overseeing day-to-day accounting, recording, reporting, and internal-control activities of the organization
  • Manage contract and price negotiations with office vendors, service providers and property owners
  • Manage and lead administrative and HR departments, including office management, final decisions regarding payroll, compliance, new hire onboarding, document and policy management, and benefits administration
  • Develop and implement best practices and tools to ensure a well-controlled yet flexible organization that has strong fiscal management
  • Establish and manage accounting and finance procedures
  • Work closely with other departments to support departmental needs
  • Key achievements include leading the company through rebuilding process after relocation, managing complex office and shop renovation project, improving on time delivery to customers, implementing changes with payroll processing and benefits administration, and developing and updating human resource policies and documents.

Senior Sales Support Representative

Design Ready Controls
07.2017 - 12.2019
  • Provide departmental leadership by successfully training, guiding, and mentoring the inside sales team
  • Sales and operational support, complex project management and primary customer contact for all customer service-related issues
  • Manage orders and projects that are highly time sensitive and require prompt action, quality data management, and close attention to detail
  • Account management including sales processing, forecasting and projections, collaborative efforts with key customers, resolution of escalated customer issues and provide metrics reports regularly
  • Successfully manage complex customer orders and maintain production schedule to support confirmed delivery dates
  • Visit customer sites when appropriate to better understand product and delivery needs and collaborate to determine partnership and production plans
  • Key achievements include implementing an improved NPI/Q2P process, improving customer satisfaction, developing a comprehensive customer scorecard system, receiving two promotions, increasing order processing efficiencies, steering Inside Sales department through a complicated re-organization period, and negotiating and implementing a Scheduling Agreement purchase order with a key account.

Customer Support Specialist

Certified Cirus Control Systems
09.2011 - 06.2017
  • Provide sales and operational support, complex project management and primary customer contact for all customer service-related issues
  • Manage orders and projects that are highly time sensitive and require prompt action, quality data management, and close attention to detail
  • Oversee daily order entry requirements and create sales orders within the ERP system based on incoming customer purchase orders, resolution of customer issues and provide metrics reports regularly
  • Successfully manage complex customer orders and collaborate with engineering and production teams to ensure quality and on time delivery
  • Provide technical sales support to customers by fielding phone and email requests and resolving urgent technical issues involving the engineering team when appropriate
  • Key achievements include managing seasonal sales cycles, improving production efficiencies by implementing build to stock parts processes, working with key vendors to reduce component delivery times by up to 30 days, improving customer satisfaction with prompt response time and attention to detail, implementing on time delivery metrics highlighting gaps in production process improving efficiencies, and leading the company through an ERP system implementation.

Operations Manager

Winger, INC.
10.2009 - 09.2011
  • Provide operational leadership and general business management
  • Management of production and office staff of 6 team members and provided training, guidance, and leadership
  • Manage complex orders and projects that are highly time sensitive and require prompt action, quality data management, and close attention to detail
  • Provide technical sales support to customers by fielding phone and email requests and resolving urgent technical issues involving the engineering team when appropriate
  • Support outside sales team by developing and fostering customer and supplier relationships, maintaining order forecasts, and providing sales projection information with data collected from existing and potential customers
  • Visit customer sites when appropriate to better understand product and delivery needs and collaborate to determine partnership and production plans
  • Key achievements include improving morale and employee retention, improving customer satisfaction, successfully managing complex customer delivery schedule, implementing on time delivery metrics, negotiating with suppliers to reduce component costs, and implementing lean manufacturing principles.

Education

Associate Degree in Business Administration -

Arrowhead University Center
Hibbing, MN
01.1993

Skills

  • Executive Leadership
  • Coaching and Mentoring
  • Project Management
  • Financial and Cash Management
  • Planning and Delegation
  • Interpersonal Skills and Empathy
  • Strategic Thinking
  • Coordinating and Organization
  • Problem Solving
  • Collaboration
  • Networking and Relationship Management

Certification

Supervision Fundamentals Certification, 06/2019, Present

Timeline

Business Operations Manager

MAS HVAC, Inc.
12.2019 - Current

Senior Sales Support Representative

Design Ready Controls
07.2017 - 12.2019

Customer Support Specialist

Certified Cirus Control Systems
09.2011 - 06.2017

Operations Manager

Winger, INC.
10.2009 - 09.2011

Associate Degree in Business Administration -

Arrowhead University Center

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Bonnie Swift