Dominick Tardive
Henderson,NV
Summary
Energetically contributed to Caesars Entertainment by delivering exceptional customer service and support, enhancing guest satisfaction through efficient vehicle management. Demonstrated strong communication and problem-solving skills, training new team members and optimizing parking operations. Achieved significant improvements in customer wait times and service quality, showcasing a blend of hard and soft skills.
Overview
16
16
years of professional experience
Work History
Valet
Caesars Entertainment
09.2003 - 11.2019
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
Education
High School Diploma -
Chaparral High School
Las Vegas, NV06.2001
Skills
Customer service and support
Customer Communication
Efficient work ethic
Patience and composure
Problem-Solving
Strong Communication Skills
Timeline
Valet
Caesars Entertainment
09.2003 - 11.2019
High School Diploma -
Chaparral High School