Bonnie Toppins
Baton Rouge
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
High School Art Teacher
Exceptional Student Services
08.2022 - 05.2024
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Customer Service Representative
Unique Visions Consultant
01.2019 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Delivery Driver
Pizza Hut
03.2017 - 03.2019
- Delivered eatery to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of food.
Overnight Stocker and Receiver
Walmart
05.2012 - 10.2017
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Leasing Agent
Palm Apartments
02.2014 - 02.2016
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
Associate of Applied Science - Paralegal Studies
Baton Rouge Community College
Baton Rouge, LA05.2025
Skills
- Artistic Techniques
- Collaborative Teaching
- Student Engagement
- Classroom Management
- Lesson Planning
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Complaint Handling
Timeline
High School Art Teacher
Exceptional Student Services
08.2022 - 05.2024
Customer Service Representative
Unique Visions Consultant
01.2019 - 08.2022
Delivery Driver
Pizza Hut
03.2017 - 03.2019
Leasing Agent
Palm Apartments
02.2014 - 02.2016
Overnight Stocker and Receiver
Walmart
05.2012 - 10.2017
Associate of Applied Science - Paralegal Studies
Baton Rouge Community College
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