Bonnie Turner

I possess a well rounded number of skills. I excel at working in a fast paced environment, and supporting and ensuring great customer service daily. I have strong communication skills with customer relations, as well as a strong work ethic, sense of responsibility, and commitment towards my work.

I enjoy working in a position where I can acquire new information, share my work, and help others. I am also a a self starter, and able to work in an independent and team based capacity. I am a life long learner and enjoy developing new skills. Connecting with people and being a part of a caring team is important to me.

* Cyber Security Breech Calls; Called members to get them set up with protection for 2 years for free.

* North Carolina Outreach due to Hurricane Helene; Called members to make sure they were safe, had food, water, shelter, medicine, etc.

* NPS Champion (Net Promoter Score); Worked with my team so that they understood the importance of the surveys that we ask the members to do after our calls. Along with how it impacts the company and our metric goals.

* VOE (Voice of the Employee); Listening sessions with the team and bringing back concerns/praises to the VOE meetings. Listening sessions are a safe place for each team member, without the supervisor or team lead, to be able to express concerns/praises and is all anonymous for them.

* SafeRide Project; Audited grievances and outcomes.

Outbound calls doing HRA, CMS, and Voicemails.

*HRA; Health Risk Assessment. Helping members complete the questions over the phone and also assist them with Next Best Actions, Social Determination of Health Needs, Digital processes, etc.

*CMS; CMS Final Rule (Termed providers) Help members find a new primary care physician and make appointments if needed.

*Voicemail Callbacks; returning calls left after hours to help the members with their needs.

*Web tech Calls; inbound calls from members having issues with their app/website login or registration.

*Web Chat Assist; Helping members to access the escalation team if the advocate helping them in chat got an error code.

Genesys, Maces, ICUE, Maestro, VCC