Summary
Overview
Work History
Education
Skills
Timeline
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Bonnie Waldo

Etowah,Tennessee

Summary

Driven Merchandising Manager with four years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Merchandise Manager

Dollar Tree
05.2018 - 08.2022
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Streamlined the buying process for increased efficiency and profitability with strategic vendor negotiations.
  • Maximized gross margin dollars through optimal assortment planning and cost management.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
  • Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.

Education

High School Diploma -

Dayton High School
Dayton, TX
05.1995

Skills

  • Promotional Planning
  • Retail Display Setup
  • Stockroom Organization
  • Inventory Control
  • Store Merchandising
  • Supply Ordering
  • Operations Management
  • Risk Management
  • Retail Inventory Management
  • Loss Prevention
  • Hourly Shift Management
  • Shift Scheduling
  • Payroll Management
  • Employee Training
  • POS Systems
  • Talent Recruitment
  • Team Development
  • Customer Service Management
  • Personnel Development
  • Employee Scheduling
  • Sales Coaching
  • Security System Monitoring
  • Retail Merchandise Quality Standards
  • Process Improvements
  • Marketing and Promotions
  • Delegating Work
  • Friendly and Positive
  • Team Building and Leadership
  • Team Leadership
  • Work Planning and Prioritization
  • Training and Mentoring
  • Merchandise Planning
  • Customer Service
  • Team Leadership and Coaching
  • Maximizing Profitability
  • Store Opening and Closing
  • Accurate Money Handling
  • Staff Supervision
  • Customer Relations
  • Flexible Schedule
  • Leading Staff Meetings
  • Inventory Oversight
  • Sales Strategies
  • Performance Reviews
  • Strategic Thinker
  • Order Management
  • Staff Management
  • Bank and Safe Deposits
  • Cash Management
  • Recruitment and Hiring
  • Team Motivation
  • Financial Operations Management
  • Product Merchandising
  • Loss Prevention Procedures
  • Opening and Closing Procedures
  • Customer Response
  • Store Displays
  • Advertising and Marketing
  • Leadership Development
  • Inventory Management
  • Multitasking and Organization
  • Vendor Management
  • Sales Promotions
  • Operations
  • Outstanding Communication Skills
  • Operational Efficiency
  • Relationship Building and Management
  • Accurate Cash Handling
  • Policies and Procedures
  • Recruiting and Hiring
  • Bank Deposit Procedures
  • Documentation and Reporting
  • Store Operations
  • Goal Setting
  • Upselling Techniques
  • Operations Oversight
  • Conflict Resolution
  • Financial Reporting

Timeline

Merchandise Manager

Dollar Tree
05.2018 - 08.2022

High School Diploma -

Dayton High School

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Bonnie Waldo