Summary
Overview
Work History
Education
Skills
Timeline
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BONNIE WESTFALL

Bentonville,AR

Summary

Results-oriented Director for Learning and Development with over 7 years of experience, dedicated to empowering individuals and organizations to reach their full potential. Expertise in instructional design, leadership development, and talent management. Proven track record in creating innovative learning solutions that drive organizational growth and foster employee engagement. Passionate about cultivating a culture of continuous learning and development. Committed to delivering impactful training programs aligned with business objectives to enhance employee performance.

Overview

6
6
years of professional experience

Work History

Director of Learning and Development

Aurora Payments
03.2024 - 05.2024
  • Accelerate learning solutions and strategy development for all Learning and Development Initiatives, ensuring alignment with organizational objectives.
  • Identify gaps, diagnose improvement areas, and streamline employee onboarding processes and internal communication strategies to boost new hire experiences and enable smooth transitions.
  • Manage, coach, and mentor teams to develop learning and development enablement, promoting feedback, professional development, and best practices across the organization.
  • Lead curriculum development and creation of training materials, including manuals, presentations, and interactive modules, to facilitate effective learning experiences aligned with organizational objectives and learner needs.
  • Designed the strategy, project execution, and successful launch of the Aurora Payments On-Demand Learning Management System, an innovative, web-based training platform with an easy-to-navigate user interface.

Director - Strategic Partnerships

Aurora Payments
05.2023 - 03.2024
  • Built and maintained long-term business relationships with strategic partners and key stakeholders, ensuring goal alignment while ascertaining compliance with regulatory standards.
  • Completed regulatory requirements and executed corporate strategy to expand Third-Party Solutions and Strategic Partnerships for growth and diversification.
  • Utilized effective project management techniques to collaborate with cross-functional teams, ensuring seamless execution of initiatives and alignment with organizational goals.
  • Organized and delivered business reviews, quotes, proposals, and product overviews for Agent/ISO Offices, Sales, and Operations teams, providing comprehensive solutions to meet client needs and drive revenue generation.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth while enhancing team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Director - Third-Party Solutions

Aurora Payments
06.2022 - 05.2023
  • Directed the full lifecycle of strategic solution partnership development and execution in collaboration with cross-functional senior business leaders, ensuring alignment with organizational objectives and fostering synergy across departments.
  • Managed event tracking, report generation, and dashboard creation for the CRO, enabling data-driven decision-making.
  • Conducted meetings and delivered product and service information across diverse settings to recruit partners, showcase solutions, and elevate awareness of the full spectrum of offerings provided by the business.
  • Worked with colleagues to enhance the sales process and KPI tracking strategies for improved partner engagement.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Senior Project Manager II - Customer Success/Item Operations

Walmart Stores, Inc.
05.2022 - 06.2022
  • Revamped the design and integration of a digital training platform for suppliers, Walmart On-Demand Supplier Item 360 Learning, enhancing accessibility, scalability, and effectiveness of training materials for end-users
  • Spearheaded strategic direction and collaborated on a comprehensive overhaul of Supplier training programs, resulting in a 5x reduction in item creation and maintenance errors and accelerated task completion timelines
  • Served as the Training and Communication lead for the launch of the Omni 5 initiative, enabling 4000+ suppliers to capitalize on the Omni 5 experience for improved customer service and positive shopping experiences for customers
  • Orchestrated pilots for the Omni 5 initiative, enabling supplier companies to adopt and utilize the new platform effectively, driving increased efficiency in item creation processes and adherence to quality standards

Project Manager II - Change Management/Item Operations

Walmart Stores, Inc.
07.2020 - 05.2022
  • Led Walmart's engagement with the Consumables Strategic Business Unit, partnering with the Merchants and Suppliers team to resolve 1000+ issues and streamline item setup for 6700+ items via process definition, SOP creation, and maintenance support.
  • Played a crucial role in developing and implementing Learning & Development and Change Management policies, training 20,000+ users across multiple functions for adoption of new item platforms, improving productivity.
  • Coordinated leadership efforts with a focus on reducing supplier item creation errors by 70%, unnecessary maintenance by 25%, and duplicate creation by 40% by implementing Item 360 and iSAM Change Management strategies.
  • Enabled continuous improvement, collaborating with external and internal customers/stakeholders to identify opportunities for workflow and system enhancements, as well as performance tracking, promoting organizational excellence and customer satisfaction.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.

Project Manager II - System Development/Item Operations

Walmart Stores, Inc.
11.2018 - 07.2020
  • Directed the strategic documentation and implementation of Business Requirements and User Acceptance Testing criteria for Walmart applications, serving 100,000+ users, ensuring seamless functionality and impeccable user experience.
  • Served as the development partner for US Omni Item, providing product training support to align business objectives, key results, metrics, and reporting, fostering agile development practices and accelerating project success.
  • Implemented robust system development methodologies, optimizing efficiency and quality control processes, resulting in accelerated project timelines and enhanced deliverable quality.
  • Collaborated cross-functionally with product managers, developers, and quality assurance teams to support system development frameworks, driving innovation and continuous process improvement.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.

Education

Bachelor of Arts - Accounting and Business Management

Northwest Arkansas Community College
Bentonville, AR

Skills

  • Team Management
  • Adult Learning Strategies
  • Learning strategy
  • Project Management
  • KPI Management & Tracking
  • E-learning development
  • Curriculum Development
  • Supplier and Vendor Management
  • Leadership Development
  • Analytical Skills
  • Presentation and Public Speaking
  • Adaptive Learning

Timeline

Director of Learning and Development

Aurora Payments
03.2024 - 05.2024

Director - Strategic Partnerships

Aurora Payments
05.2023 - 03.2024

Director - Third-Party Solutions

Aurora Payments
06.2022 - 05.2023

Senior Project Manager II - Customer Success/Item Operations

Walmart Stores, Inc.
05.2022 - 06.2022

Project Manager II - Change Management/Item Operations

Walmart Stores, Inc.
07.2020 - 05.2022

Project Manager II - System Development/Item Operations

Walmart Stores, Inc.
11.2018 - 07.2020

Bachelor of Arts - Accounting and Business Management

Northwest Arkansas Community College

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BONNIE WESTFALL