Bonnie Woolsey
Stafford,VA
Summary
Dynamic leader with a proven track record at All American Appliance Service Inc., enhancing operational efficiency and customer satisfaction. Expert in strategic planning and financial management, I fostered team development and streamlined processes, achieving significant improvements in service delivery and client retention. Committed to innovation and excellence in operations management.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
36
36
years of professional experience
Work History
President
All American Appliance Service Inc.
04.1995 - Current
- Led strategic planning initiatives to enhance operational efficiency and service delivery.
- Streamlined customer service processes, resulting in improved client satisfaction and retention rates.
- Oversaw financial management, including budgeting, forecasting, and cost control measures.
- Developed and implemented training programs for staff to elevate service standards and technical skills.
- Fostered partnerships with suppliers to optimize inventory management and reduce costs.
- Ensured compliance with industry regulations and safety standards across all operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Reduced operational costs through strategic cost management initiatives.
Manager
County Appliance Service Inc.
09.1989 - 04.1994
- Oversaw daily operations to ensure efficient appliance service delivery.
- Developed and implemented training programs for technicians, enhancing team skills.
- Streamlined scheduling processes, optimizing resource allocation and reducing downtime.
- Managed customer relations, resolving issues promptly to enhance satisfaction levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and dispatched over 80 calls per day.
- Developed routes per service technician. Utilized skill and zip codes to produce most dollar per call results.
- Distributed marketing material, visited sites to gain customers.
- Produced cost analysis to gain contract awards through the Federal government.
- Maintained, cataloged records for billing through WAFA and renewed updated SAM and other procurement records required.
Education
High School Diploma -
Robert E Lee
Springfield VACertificate of Completion - EPA HUD & State AAP Lead Paint
Lead Classes
Alexandria VA05-2025
Certificate - Business Management
Northern Virginia Community College
Annandale, VA03-1989
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Crisis management
- Operations management
- Sales and marketing
- Contract negotiation
- Negotiation
- Company representation
- Vendor sourcing and negotiations
- Financial management
- Contract management
- Staff management
- Innovation and creativity
Accomplishments
Awarded Angie's List top Service professional 10 years plus.
Award Who's Who's In business Professional's
Voted among top Woman owed companies.
Interviewed and published by the Sun Newspaper
Pod Cast by Angie's list.
Interview and published in Checkbook Magazine.
Interviewed and published in Yodle Consumer Guide.
Timeline
President
All American Appliance Service Inc.
04.1995 - Current
Manager
County Appliance Service Inc.
09.1989 - 04.1994
High School Diploma -
Robert E Lee
Certificate of Completion - EPA HUD & State AAP Lead Paint
Lead Classes
Certificate - Business Management
Northern Virginia Community College