Summary

Overview

Work History

Education

Skills

Timeline

Bonnie F. Ochsner

Firestone,CO

Summary

Twenty plus years of administrative and office experience including 4 years in construction and the oil and gas industry. Payroll, including the knowledge of Davis-Bacon laws and certified payrolls. Worked in accounts receivables and collections, running material tickets and responsible for reconciliation of multi-million-dollar accounts monthly. Background in HR at two construction companies, including coordinating new benefit plan rollouts and annual open enrollment periods. Performed timesheet review, corrections, coding, and PTO requests, approvals, and denials for employees. Coded equipment usage from timesheets to the correct jobs for accurate job costing.

Overview

years of professional experience

Work History

Business Development and Customer Service Associate

All Dry Services of Northern Colorado

10.2022 - Current

Network with community businesses to build business and personal relationships to promote company
Build relationships with business owners and managers to encourage the use of All Dry Services to build the company’s book of business
Provide excellent customer service and follow up with existing clients
Build strong relationships by conducting regular business visits
Document all activities in CRM system.

Community Manager

Big Thompson Manor-Urban Inc

03.2022 - 11.2022

Problem solved issues and complaints with senior citizen residents regarding their neighbors and others residing in the community
Provide excellent customer service, kindness, and compassion to all residents
Assist residents with medical emergencies by helping keep them comfortable and calm while waiting for emergency responders to arrive to assess and assist them
Respond to residents’ emergency pull cord calls and have first responders dispatched when necessary
Responsible for supervision, payroll, vacation approval and any other issues pertaining to the staff on property
Mentor and encourage staff to think independently and mentor them while they are learning new skills
Certify funds and assets of new residents and annually for existing residents to satisfy the requirements of the HUD section 8 program
Collect, deposit, and post all rent payments
Reach out to residents whose rent isn’t paid
Work with regional manager on the budget and work to stay within budgeted amounts to keep property in good fiscal condition
Maintain excellent working conditions with vendors and use tact and professionalism when terminating vendor contracts.

Assistant Manager

McWhinney, Arbour Commons

03.2018 - 07.2020

Go to person for employee questions, oriented new employees and logged them into computer systems
Managed accounting of tenant ledgers, posting and collecting monthly rent, collecting past due rents
Ensured that rent and move-in charges were properly posted and posted charges for final accounting of move outs
Addressed resident complaints in a timely manner and provided an elevated level of customer service
Work in partnership with the manager to resolve any issues or find solutions to issues or problems together
Coded all bills and submitted them to accounts payable for payment.

Director of Sales and Marketing- Interim Executive Director

Primrose Retirement Community

06.2010 - 02.2011

Received and coded all invoices for payment, billed all rents, received, and processed all rent payments from residents, approved and submitted all employee timesheets to payroll
Worked with construction superintendent and new vendors to ensure community ran smoothly and warranty work was completed in a timely and satisfactory manner
Conducted daily staff briefings to stay current on issues and events within the facility
Organized and facilitated large in-house events to invite potential clients into Primrose to introduce them to the Primrose lifestyle which included coordinating with all department heads to ensure a smooth flow through event
Sent out bulk mailings and made sales calls to prospective clients
Built strong relationships and coordinated with leaders of all divisions of Primrose to ensure all marketing and sales functions were performed in a professional and consistent manner
Trained all staff on the procedures of welcoming prospective residents and their families to Primrose and the correct protocols of touring and collecting pertinent information.

Payroll, Human Resources and Safety Administrator

Adecco Staffing, Windcreek Services Inc/Electrofab Inc

02.2010 - 06.2010

Worked with WYDOT to correct issues on certified payrolls that existed when I started position in payroll
Set up new employees in timekeeping system and maintained personnel files
Responsible for time entry and ensuring proper coding of time allocations to each job
Completed all payroll accounting and worked with CFO on any issues that needed resolved
Input filed and submitted 941 payroll taxes for payment
Ran W-2s at year-end
Submitted weekly certified payrolls and monthly stimulus reports on all state and federally funded projects
Organized and administered safety meetings
Updated and filed OSHA 300 forms and kept all safety files and records up to date
Submit monthly safety reports to Oil and Gas customers
Administered benefit plans and worked with management and insurance companies to receive the best policies and premiums for a small business
Coordinated and rolled out a new benefit package to employees of both companies
Conducted presentations and answered all benefits questions so that employees could make decisions on insurance packages to best met the needs of their families.

Property Manager

Remington Village Apartments

11.2007 - 02.2010

Lease Up
Purchased equipment to set up office and maintenance department for a new apartment community
Hired, trained, and supervised staff for the community
Oversaw all operations of apartment community including maintenance, grounds and the general appearance of all communal areas and the office
Set up all new vendors for a new 216-unit apartment community
Maintained excellent working relationships with all contracted service providers and vendors
Maintained computer networks, telephone, cable, and internet system for the community
Marketed and leased new community to 98% occupancy
Oversaw all accounting, payroll, accounts receivable and payables
Advised owners of current market trends to help set rents for the community
Ensured that property stayed within budget to produce maximum profits.

Unit Supervisor/Office Manager

State of Wyoming-Gillette Workforce Center

09.2006 - 09.2007

Restructured office for optimal efficiency and customer flow
Supervised, evaluated, and set performance goals for employees
Implemented and trained employees on new policies set by department administrator
Trained and mentored employees to improve morale and customer service
Reviewed and submitted all employee payroll and vacation requests
Oversaw vouchers, ordering of supplies, and managed office costs to stay within budget
Provided training to employees on various issues including HR issues to keep employees informed of changes in employment law
Involved in community groups and activities to network with other professionals and promote state services and programs
Actively involved in the roll out of Wyoming at Work the new software/website for employers and job seekers
Coordinated meetings with community partners to build strong relationships and partnerships
Built solid relationships with education and business leaders within the community to rebuild and maintain the reputation of the Gillette Workforce Center.