Bonnie H. Glovan
NC
Summary
Sales Management| Account Manager | Leader | Operational Excellence Solutions-oriented leader leveraging a unique background in recruitment, people operations, training, coaching, territory management, and sales. Keen in thinking outside of the box, building relationships, and implementing effective strategies that outperform business targets over 25% while delivering an exceptional experience. Well-versed in a variety of industries including education, distribution, and CPG within startup, non-profit, and Fortune 500 sectors. Full-Cycle Recruiting Campus Recruiting .Business Development Sales Management .Relationship Building Training & Coaching Event Planning Project Management .Process Improvement .Customer Satisfaction Data Analysis .Metrics Reporting
Overview
16
16
years of professional experience
Work History
Young Harris College
Enrollment Management
Young Harris , GA
07.2022 - Current
- Provided Customer Service. Packaged Financial Aid Awards for 538 for First Year and 100 Transfer Students.
- Provided Account Management for 1,000 enrolled students. Research, provided resolution to complete financial aid benefit issues.
- Responded to a large volume of email, telephone and appointments daily for applicants and students.
Wild Earth
Field Sales Manager
Remote, GA
12.2021 - 03.2022
- Analyzed a territory to identify and negotiate contracts with new retail customer opportunities.
- Negotiated pricing, terms, and implementation dates for over 150 DTC events.
- Developed and coordinated group training classes for 15 new hries in 2 months in alignment with company sales objectives.
- Maintained all sales records and complied with expense budgets.
- Gained market share in new sales performance through aggressive team training.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Liaised with clients and product development team to recommend product improvements.
Client Relationship Manager
The Data Council
08.2021 - 12.2021
- A division of Advantage Solutions where retailers, manufacturers, brokers, and distributors look when they need reliable product content
- Oversaw IX-ONE portfolio composed of 650+ small and large enterprise “N-Z” CPG accounts within food, health, and beauty arenas
- Exceeded company expectations for growth and drove market share gains 15% year over plan by ensuring territory annual customer renewals were secured and new products were launched
- Ensured 100% accuracy to GS1 Imaging Standards via remote desktop environment by verifying data imaging and management support including multi-image review, data coding, and proofreading of source images.
Territory Manager
FoodScience Corporation
07.2021 - 12.2021
- Parent company for a variety of pet brands including VetriScience, PetNaturals, and DaVinci Laboratories
- Managed VetriScience Pro Line relationships between company and veterinarian staff that promoted growth of new clinical strength and supplemental animal products at clinic sites
- Exceeded annual sales goal 14% by introducing new product lines, creating new sales / marketing collateral, and upselling existing SKUs
- Grew existing stagnant accounts 10% by uncovering existing client service issues, explaining company value proposition, and providing alternative solutions to meet clinic needs.
Regional Manager
Blue Buffalo
04.2012 - 08.2021
- Workforce Reduction / Layoff
- Part of the General Mills family of brands, a CPG leader making premium quality pet nutrition that people and pets love
- Led Southeastern daily operations composed of a $45M+ region for GA, Eastern TN, and Eastern AL omnichannel stores
- Generated $4M in annual new business YOY through upselling new product lines, converting households to Blue products, building relationships, and educating store associates and pet owners on healthy, all-natural diet options
- Increased Product Specialist team 80% by introducing unconventional recruiting strategies from ground-up to attract top talent via local animal shelters, dog parks, community events, grocery stores, and job fairs
- Maximized productivity 98% by leveraging consumer store data and facilitating training and support for new Regional Demonstrations Managers, Store Associates, and Part-Time Brand Ambassadors to build team capability
- Designed new product launch content and merchandising assets as part of a Smart Session Team that was adopted across the organization to promote business best practices
- Served as an Interim Regional Manager for vacant territories for SD, ND, MN, and IA locations
- Administered $5M payroll budget for Brand Ambassador employees; scheduled team for appropriate retail account coverage.
Career Coach / Sales Manager
CareerPro Global, Inc
Macon, GA ..........................................................................................
10.2010 - 08.2011
- World-class federal and military career services entity assisting ex-military and those transitioning to civilian life
- Served as subject matter expert regarding job opportunities and the translation of military experience to private-sector skills
- Generated $74K in revenue and closed 126 new client accounts by expanding coaching portfolio of military and civilian personnel and providing a consultative sales approach of customizable packages
- Developed custom strategies to eliminate barriers to employment by working closely with clients through a comprehensive process that included resume writing, interview training, and job search support
- Secured an 85% client hire rate by helping them prepare for the next step in their careers and ensuring a positive impact on their job search.
Director of Business Development / Recruiter
Troy University
Covington, GA ............................................................................................................
07.2007 - 10.2010
- Provided leadership and direction of strategic recruiting initiatives that grew University enrollment over 10% YOY and promoted education opportunities across the region
- Generated $74K in revenue and closed 126 new client accounts by expanding coaching portfolio of military and civilian personnel and providing a consultative sales approach of customizable packages
- Expanded programs and built community partnerships by hosting 12-36 open house events annually throughout metro Atlanta area
- Launched first-ever alumni site for the Metro Atlanta campus, serving on planning committees
- Increased Master’s-level cohort programming by 25% and High School dual enrollment by 15%.
Recruiter
Westwood College
Atlanta, GA
- Ranked #1 in admissions, overachieving enrollment goal by 150% within 90 days of hire
- Conducted ~360 cold calls to book 20+ onsite interviews each week for prospective students
- Guided new enrollment through advertisement, financial aid, and career placement services while in school.
Associate Director of Admissions
Mercer University
Macon, GA
- Recruited a “perfect 1600 SAT” engineering student based on relationship building with the family
- Filled Townsend Music’s inaugural class by executing an effective marketing strategy to build awareness
- Galvanized relationships with guidance counselors, public and private high schools in multiple states, trade shows, junior colleges, and homeschool events to build a pipeline of future students
- Organized 25+ open house events across 4 campus locations each year, measuring performance metrics.
Sales & Training Recruiting Manager
Airgas Safety
Duluth, GA
- Consistently exceeded gross margin dollars, total calls, quotes, new accounts, and phone minute goals
- Championed profit improvement programs, driving improved top-line sales and bottom-line results
- Oversaw a 6-week new hire training program to develop top-performing account managers
- Recruited a new account manager class of 8-10 students each quarter.
Education
Bachelor of Arts - Communication & Media Studies
Mercer University
Skills
- Technology Toolkit:
- Microsoft Office
- SharePoint Tableau
- Handshake
- Jobvite
- Slack
- Google Suite
- Transforming people by fostering relationships that promote organizational growth and success
- CORE COMPETENCIES
- Conflict Resolution
- Business Development
- Consultative and Relationship Selling
- Upselling and Cross Selling
- Distribution Channel Management
- Negotiation and Persuasion
- Project Management
- Performance Evaluations
- Territory and Account Management
- New Account Development
- Forecasting and Reporting
- Process Improvement
- Sales Leadership
- Territory Growth
- Sales Lifecycle Management
- Problem-Solving
- Team Building
- Decision Making
- Market and Competitive Analysis
- Team Recruiting and Onboarding
- Sales Projections
- Customer Trend Analysis
- Market Trend Analysis
- Problem Solving
- Relationship Building
- Sales Statistics Analysis
- Networking Events
- Staff Training and Development
- Budgeting and Expenditures
- Operating Procedures and Policies
Timeline
Young Harris College
Enrollment Management
07.2022 - Current
Wild Earth
Field Sales Manager
12.2021 - 03.2022
Client Relationship Manager
The Data Council
08.2021 - 12.2021
Territory Manager
FoodScience Corporation
07.2021 - 12.2021
Regional Manager
Blue Buffalo
04.2012 - 08.2021
Career Coach / Sales Manager
CareerPro Global, Inc
10.2010 - 08.2011
Director of Business Development / Recruiter
Troy University
07.2007 - 10.2010
Recruiter
Westwood College
Associate Director of Admissions
Mercer University
Sales & Training Recruiting Manager
Airgas Safety
Bachelor of Arts - Communication & Media Studies
Mercer University
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