Summary

Overview

Work History

Education

Skills

Timeline

Bonnie S Mann

Beeville,Tx

Summary

Dynamic Professional with a proven record of accomplishment at all my job opportunities. Excelling in relationship building with customers and team mates the same. Expert in Office Administration and Microsoft Office Suite. I significantly enhanced customer satisfaction and streamlined administrative processes. Achieved efficiency, improvements, proving exceptional organizational skills and a commitment to excellence.

Overview

years of professional experience

Work History

Service Administrative Assistant

Blake Fulenwider Ford, Chrysler, Dodge, Jeep, Ram

09.2022 - 03.2024

Provided comprehensive administrative support to team, keeping efficient workflow and organization.
Recorded customer transactions and filed receipts.
Updated account information in company database.
Processed and managed documents, emails, and other communication channels efficiently.
Maintained and organized filing system both electronically and manually for easy access when needed.
Utilized excellent communication skills to coordinate with various departments.
Managed multiple projects and deadlines simultaneously to ensure deadlines were met.
Provided administrative support to team members and management in daily tasks.
Searched for information in company databases or online to answer questions or resolve problems.
Implemented process improvements to increase efficiency of administrative tasks.
Prepared and reviewed reports, ensuring accuracy and clarity of data presentation.
Greeted visitors upon arrival and directed guests to proper facility locations.
Developed strong relationships with customers through exceptional customer service.

Service Administrative Assistant

Blake Fulenwider Ford, Chrysler, Dodge, Jeep, Ram

09.2022 - 03.2024

Provided comprehensive administrative support to team, keeping efficient workflow and organization.
Recorded customer transactions and filed receipts.
Updated account information in company database.
Processed and managed documents, emails, and other communication channels efficiently.
Maintained and organized filing system both electronically and manually for easy access when needed.
Utilized excellent communication skills to coordinate with various departments.
Managed multiple projects and deadlines simultaneously to ensure deadlines were met.
Provided administrative support to team members and management in daily tasks.
Searched for information in company databases or online to answer questions or resolve problems.
Implemented process improvements to increase efficiency of administrative tasks.
Prepared and reviewed reports, ensuring accuracy and clarity of data presentation.
Greeted visitors upon arrival and directed guests to proper facility locations.
Developed strong relationships with customers through exceptional customer service.

Vehicle Expeditor

Blake Fulenwider Ford, Chrysler, Dodge, Jeep, Ram

10.2019 - 09.2022

Utilized organizational skills to prioritize tasks to meet deadlines.
Led team in ensuring prompt deliveries of vehicles.
Conferred with department supervisors or other personnel to assess progress and discuss needed changes.
Resolved customer inquiries related to delivery status promptly and professionally.
Provided updates through phone calls or messaging as needed.
Either took an airplane or drove to designated dealership to buy or do a floor swap of a vehicle for the dealership.
Maintained records of documents used for each trip. Examples, Fuel purchases, Overnight hotel expenses, and meal purchases that were necessary for the trips.

Vehicle Expeditor

Blake Fulenwider Ford, Chrysler, Dodge, Jeep, Ram

10.2019 - 09.2022

Utilized organizational skills to prioritize tasks to meet deadlines.
Led team in ensuring prompt deliveries of vehicles.
Conferred with department supervisors or other personnel to assess progress and discuss needed changes.
Resolved customer inquiries related to delivery status promptly and professionally.
Provided updates through phone calls or messaging as needed.
Either took an airplane or drove to designated dealership to buy or do a floor swap of a vehicle for the dealership.
Maintained records of documents used for each trip. Examples, Fuel purchases, Overnight hotel expenses, and meal purchases that were necessary for the trips.

Store Manager

O’reilly Auto Parts

07.2007 - 09.2009

Provided leadership and motivation to team members to increase productivity and efficiency within the store.
Trained staff on proper cash handling procedures including tracking daily deposits, credit card payments, and end of day reconciliation of register funds.
Interviewed and hired prospective employees according to team needs.
Addressed employee issues, performed corrective actions, and ended employment when necessary.
Mentored new hires on store policies and procedures while providing guidance and support in their roles.
Oversaw day to day store operations to foster efficient and profitable outcomes.
Solved problems and resolved conflicts for team members and customers.
Managed inventory levels and tracking sales trends.
Stocked and organized products in storage spaces as well as retail shelves.
Created weekly work schedules to meet staffing needs while controlling labor costs. Coordinating schedules to follow employee availability and adjusting to cover shifts.
Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
Evaluated customer feedback and complaints to find weaknesses and improve services.
Set sales targets and budgets for team leads and employees to follow. And reviewed them regularly with employees.
Implemented loss prevention strategies, alleviating shrink.
Arranged store cleanings and re-stocking shelves during periods of low customer traffic.
Monitored training modules and implemented sessions for employees as they became due.
Leveraged and promote current sales strategies to increase store sales.

Store Manager

O’reilly Auto Parts

07.2007 - 09.2009

Provided leadership and motivation to team members to increase productivity and efficiency within the store.
Trained staff on proper cash handling procedures including tracking daily deposits, credit card payments, and end of day reconciliation of register funds.
Interviewed and hired prospective employees according to team needs.
Addressed employee issues, performed corrective actions, and ended employment when necessary.
Mentored new hires on store policies and procedures while providing guidance and support in their roles.
Oversaw day to day store operations to foster efficient and profitable outcomes.
Solved problems and resolved conflicts for team members and customers.
Managed inventory levels and tracking sales trends.
Stocked and organized products in storage spaces as well as retail shelves.
Created weekly work schedules to meet staffing needs while controlling labor costs. Coordinating schedules to follow employee availability and adjusting to cover shifts.
Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
Evaluated customer feedback and complaints to find weaknesses and improve services.
Set sales targets and budgets for team leads and employees to follow. And reviewed them regularly with employees.
Implemented loss prevention strategies, alleviating shrink.
Arranged store cleanings and re-stocking shelves during periods of low customer traffic.
Monitored training modules and implemented sessions for employees as they became due.
Leveraged and promote current sales strategies to increase store sales.

Sales Associate Specialist

O’reilly Auto Parts

03.2004 - 07.2007

Helped customers in selecting items that fit their needs.
Successfully achieved monthly sales goals by actively engaging with customers and promoting products and services.
Exhibits excellent communication and interpersonal skills to build positive relationships with customers.
Handling cash transactions accurately and while supporting security profiles.
Provided exceptional customer service while ensuring total satisfaction with every purchase experience.
Managed returns and exchanges efficiently according to company standards.
Performed daily inventory management activities, including stocking shelves and restocking shelves with merchandise.
Maintained product knowledge by staying up to date on new products, services, and promotions.
Displayed ability in using point of sale systems for processing transactions accurately.
Conducted regular price checks to ensure accuracy of shelf labels throughout the store.
Displayed marketing materials such as signs, flyers, and coupons to promote products and services.
Demonstrated ability to find customer needs and provide proper solutions.
Developed strong organizational skills to effectively manage multiple tasks simultaneously.
Ensured compliance with company policies and procedures related to sales operations.
Greeted customers and engaged in conversation to assess their needs.
Explained products and services to help customers make informed decisions.
Aided in inventory by finding and marking items for removal from shelves or storage areas.
Maintained a clean and organized store environment that met all safety standards.
Located items on shelves or racks and placed them to be delivered to customers.
Opened and closed cash registers, balanced cash drawers, and prepared deposits for manager.
Placed special order, sent orders, and called around to find items to be ordered special for customers.
Maintained records for store.

Sales Associate Specialist

O’reilly Auto Parts

03.2004 - 07.2007

Helped customers in selecting items that fit their needs.
Successfully achieved monthly sales goals by actively engaging with customers and promoting products and services.
Exhibits excellent communication and interpersonal skills to build positive relationships with customers.
Handling cash transactions accurately and while supporting security profiles.
Provided exceptional customer service while ensuring total satisfaction with every purchase experience.
Managed returns and exchanges efficiently according to company standards.
Performed daily inventory management activities, including stocking shelves and restocking shelves with merchandise.
Maintained product knowledge by staying up to date on new products, services, and promotions.
Displayed ability in using point of sale systems for processing transactions accurately.
Conducted regular price checks to ensure accuracy of shelf labels throughout the store.
Displayed marketing materials such as signs, flyers, and coupons to promote products and services.
Demonstrated ability to find customer needs and provide proper solutions.
Developed strong organizational skills to effectively manage multiple tasks simultaneously.
Ensured compliance with company policies and procedures related to sales operations.
Greeted customers and engaged in conversation to assess their needs.
Explained products and services to help customers make informed decisions.
Aided in inventory by finding and marking items for removal from shelves or storage areas.
Maintained a clean and organized store environment that met all safety standards.
Located items on shelves or racks and placed them to be delivered to customers.
Opened and closed cash registers, balanced cash drawers, and prepared deposits for manager.
Placed special order, sent orders, and called around to find items to be ordered special for customers.
Maintained records for store.

Office Manager

Jopac Auto Parts

06.1996 - 05.2003

Managed day-to-day operations of the office, ordering office supplies, maintaining office equipment (computer, fax, machine, printers, phone, fax machine, adding machine, typewriter, and safe).
Resolved customer issues about billing or purchases with timeliness and professionalism.
Utilized excellent organizational skills to prioritize tasks effectively.
Delivered quality aid to customers as well as staff.
Purchased office supplies to replenish inventory.
Fostered relationship with vendors and sales associates to speed up merchandise, repairs, and maintenance.
Cleaned and organized office, keeping orderliness and reducing clutter.
Leveraged multi-line phone system to answer and transfer calls to staff members.
Conducted research projects as required by management.
Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Facilitated month end closing processes, invoicing, reports, journaling, mailing statements, etc.
Maintained frequent interaction with management as well as owners to implement goal achievement and find areas of improvement.

Office Manager

Jopac Auto Parts

06.1996 - 05.2003

Managed day-to-day operations of the office, ordering office supplies, maintaining office equipment (computer, fax, machine, printers, phone, fax machine, adding machine, typewriter, and safe).
Resolved customer issues about billing or purchases with timeliness and professionalism.
Utilized excellent organizational skills to prioritize tasks effectively.
Delivered quality aid to customers as well as staff.
Purchased office supplies to replenish inventory.
Fostered relationship with vendors and sales associates to speed up merchandise, repairs, and maintenance.
Cleaned and organized office, keeping orderliness and reducing clutter.
Leveraged multi-line phone system to answer and transfer calls to staff members.
Conducted research projects as required by management.
Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Facilitated month end closing processes, invoicing, reports, journaling, mailing statements, etc.
Maintained frequent interaction with management as well as owners to implement goal achievement and find areas of improvement.

Sales Associate/ Key holder

Charlies Treasures

12.2003 - 03.2003

Greeted customers warmly and helped customers select items for purchase.
Kept work area clean and always organized.
Operated cash register and POS to process purchases, refunds, and exchanges for customers.
Organized merchandise displays to promote higher levels of customer engagement.
Established a positive rapport with customers by delivering friendly personalized service.
Tagged new merchandise for sale and updated signs.
Encouraged customers to buy added items and suggested add on sales.
Opened and closed cash register, balanced cash drawer, and prepared deposits for the owner.
Supported loss prevention by helping to identify theft. Tried to be on the sales floor while customers were in the store to detour theft.
Maintained all records for the owner from the days sales, refunds, and purchases.

Sales Associate/ Key holder

Charlies Treasures

12.2003 - 03.2003

Greeted customers warmly and helped customers select items for purchase.
Kept work area clean and always organized.
Operated cash register and POS to process purchases, refunds, and exchanges for customers.
Organized merchandise displays to promote higher levels of customer engagement.
Established a positive rapport with customers by delivering friendly personalized service.
Tagged new merchandise for sale and updated signs.
Encouraged customers to buy added items and suggested add on sales.
Opened and closed cash register, balanced cash drawer, and prepared deposits for the owner.
Supported loss prevention by helping to identify theft. Tried to be on the sales floor while customers were in the store to detour theft.
Maintained all records for the owner from the days sales, refunds, and purchases.

Sales Associate Parts Department and Paint Department

Jopac Auto Parts

01.1989 - 01.1996

Greeted customers helping find items if needed.
Answered phone for call in customers finding items on the computer, then finding items on the shelves before confirming availability, and pricing.
Operated computer to find items, used cash register to ring items for sale, used credit card machine to ring charge sales.
Escorted customer to shelves to aid them in finding the items they needed.
Prepared special order form for items that we did not have on hand to order for customers and called them in to the proper warehouse/followed through when items arrived by calling customers.
Tagged new merchandise and corresponding shelves.
Established a positive rapport with customers by delivering friendly, personalized service ensuring that customer would return to the store for future purchases.
Helped in yearly whole store inventory. As well as monthly smaller inventories.
Cleaned and kept an organized work area daily.
Supported loss prevention by actively greeting customer on the sales floor and mingling on sales floor while customers were in the store.
In paint department same as above the only difference was finding the paint code on the vehicle and find corresponding color in paint catalogues. Then mixing the paint to match in proper size container (pt, qt, or gallon) for customer to buy. Adding everything that goes with the paint such as reducer (enamel paint), thinner (lacquer paint) and all the other additives and supplies needed.

Sales Associate Parts Department and Paint Department

Jopac Auto Parts

01.1989 - 01.1996

Greeted customers helping find items if needed.
Answered phone for call in customers finding items on the computer, then finding items on the shelves before confirming availability, and pricing.
Operated computer to find items, used cash register to ring items for sale, used credit card machine to ring charge sales.
Escorted customer to shelves to aid them in finding the items they needed.
Prepared special order form for items that we did not have on hand to order for customers and called them in to the proper warehouse/followed through when items arrived by calling customers.
Tagged new merchandise and corresponding shelves.
Established a positive rapport with customers by delivering friendly, personalized service ensuring that customer would return to the store for future purchases.
Helped in yearly whole store inventory. As well as monthly smaller inventories.
Cleaned and kept an organized work area daily.
Supported loss prevention by actively greeting customer on the sales floor and mingling on sales floor while customers were in the store.
In paint department same as above the only difference was finding the paint code on the vehicle and find corresponding color in paint catalogues. Then mixing the paint to match in proper size container (pt, qt, or gallon) for customer to buy. Adding everything that goes with the paint such as reducer (enamel paint), thinner (lacquer paint) and all the other additives and supplies needed.

Education

Master of Arts (M.A.) - Biblical Studies

Colorado Christian University

Lakewood, Colorado, USA

Certification - undefined

Medical Transcription

01.1995

High School Diploma - General Education

Normal Community High School

Normal, Illinois

06.1982

Skills

Data Entry
Office Administration
File Management
Microsoft Office Suite
Mail Distribution
Office Equipment Troubleshooting
Project Management
Basic Mathematics

Administrative Duties
Multi Line Phone System
Time Management
Relationship Building
Schedule Coordination
Document Preparation
Leadership
Money Management

Certification - undefined

Medical Transcription

High School Diploma - General Education

Normal Community High School

Summary

Overview

Work History

Service Administrative Assistant

Service Administrative Assistant

Vehicle Expeditor

Vehicle Expeditor

Store Manager

Store Manager

Sales Associate Specialist

Sales Associate Specialist

Office Manager

Office Manager

Sales Associate/ Key holder

Sales Associate/ Key holder

Sales Associate Parts Department and Paint Department

Sales Associate Parts Department and Paint Department

Education

Master of Arts (M.A.) - Biblical Studies

Certification - undefined

High School Diploma - General Education

Skills

Timeline

Service Administrative Assistant

Service Administrative Assistant

Vehicle Expeditor

Vehicle Expeditor

Store Manager

Store Manager

Sales Associate Specialist

Sales Associate Specialist

Sales Associate/ Key holder

Sales Associate/ Key holder

Office Manager

Office Manager

Sales Associate Parts Department and Paint Department

Sales Associate Parts Department and Paint Department

Master of Arts (M.A.) - Biblical Studies

Certification - undefined

High School Diploma - General Education

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