Bonny Blackman
Princeton,IL
Summary
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Lead Veterinary CSR
Bureau Valley Veterinary
12.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Dispatch Coordinator
Whitehouse Kennels and Transportation LLC
06.2021 - 12.2023
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
Kennel Manager
Lucky Dog Daycare & Boarding
02.2014 - 04.2019
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Consistently evaluated current practices for areas of improvement, making necessary adjustments to optimize productivity within the facility.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
Education
Associate of Science - Nursing
Daytona State College
Daytona Beach, FL03-2023
Skills
- Customer focus
- Complaint handling
- CRM software
- Microsoft outlook
- Computer proficiency
- Customer relations
- Administrative support
- Problem resolution
- Staff training
- Microsoft Excel
- Paperwork processing
- POS systems expert
Languages
English
Native or Bilingual
Timeline
Lead Veterinary CSR
Bureau Valley Veterinary
12.2022 - Current
Dispatch Coordinator
Whitehouse Kennels and Transportation LLC
06.2021 - 12.2023
Kennel Manager
Lucky Dog Daycare & Boarding
02.2014 - 04.2019
Associate of Science - Nursing
Daytona State College
Similar Profiles
Sheetal Shivani ChandSheetal Shivani Chand
Health Care Assistant at Residential Care Bureau,& The Bureau, Te Whatu Ora - Capital Coast & Hutt Valley DHBHealth Care Assistant at Residential Care Bureau,& The Bureau, Te Whatu Ora - Capital Coast & Hutt Valley DHB
Abigail ShippAbigail Shipp
Physical Education Teacher at Bureau Valley High SchoolPhysical Education Teacher at Bureau Valley High School
Hannah TyrrellHannah Tyrrell
Foster Care Case Aide at Youth Service Bureau Of Illinois ValleyFoster Care Case Aide at Youth Service Bureau Of Illinois Valley
Mindy KramerMindy Kramer
Senior Sales Coordinator at Green Thumb IndustriesSenior Sales Coordinator at Green Thumb Industries
Mitch McCoyMitch McCoy
Highway Maintainer at Illinois Department Of TransportationHighway Maintainer at Illinois Department Of Transportation