Bonny Dean
Maplesville,AL
Summary
Dynamic Store Manager with a proven track record at Fred Headley Food Marts, excelling in customer service and inventory management. Enhanced customer satisfaction through effective staff training and innovative merchandising strategies, while fostering a positive team environment. Skilled in cash management and problem-solving, driving sales and minimizing shrinkage.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Store Manager
Fred Headley Food Marts
2009 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Environmental Services Housekeeper
Chilton County Medical Center
2005 - 2007
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
Education
High School Diploma - General Studies
Hackettstown High School
Hackettstown, NJ06.1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Recruiting and hiring
- Supply ordering
- Staff management
- Employee scheduling
- Accurate cash handling
- Documentation and reporting
- Strategic thinker
- Payroll management
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Inventory oversight
- Loss prevention procedures
Certification
Safe serve certified
Timeline
Store Manager
Fred Headley Food Marts
2009 - Current
Environmental Services Housekeeper
Chilton County Medical Center
2005 - 2007
High School Diploma - General Studies
Hackettstown High School
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