Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonny Glamocak

Mount Pocono,PA

Summary

Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.

Overview

16
16
years of professional experience

Work History

Pediatric Home Health Aide

Bayada Pediatrics
09.2024 - Current
  • Provide in home aide services to a child with limited abilities allowing them to remain in his home and community.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Schedule, transport, and escort client to all doctors appointments. Follow through with following doctors orders
  • Cook, serve, provide meals, beverages and snacks for client based on dietary needs.

Direct Care Worker

Elesdane- First Steps Safety LLC
01.2018 - 03.2024
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life and to maintain self-esteem and general wellness.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.

Reservationist

MCTA
09.2018 - 12.2018
  • Complete passenger trip reservations for Shared Ride and Fixed Route services in MCTA’s customer call center.
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.

Office Assistant and Realtor

E-Realty Services
02.2017 - 05.2018
  • Assist the members of the realty and title team in day to day operations.
  • Schedule showings for agent.
  • Maintain Real Estate license.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.

District Constituent Outreach Specialist

Pennsylvania House of Representatives
01.2015 - 12.2016
  • Coordinate and communicate with multiple private and public agencies on behalf of the Representative.
  • Update and manage client database and public service database.
  • Public event planning and execution (Annual Job Expo, District Office Open House Event, Legislative events etc.).
  • Coordinate with the Communications Editor to write, proofread, and edit press releases that may or may not include event photography.
  • Manage telephone, electronic, and in-person requests for information and assist the public with varied needs.
  • Provided Notary services to constituents through the Office of Representative Parker.

Account Executive

Adams Outdoor Advertising
01.2014 - 12.2014
  • Identify potential opportunities on a local, regional, and national level and develop such relationships.
  • Analyze, critique, create, propose, and implement advertising recommendations for clients.
  • Copywriting and campaign planning: provide thoughtful, effective, and consistent copy throughout campaign life cycle.
  • Represent advertising agency at networking events and provide the public with generic marketing tips and suggestions.
  • Carry each campaign through the creative review process and provide clients with completion reports to ensure satisfaction.
  • Uncovered new business opportunities through business networking groups, cold calling, and warm leads.
  • Conduct discovery consultations with new business to assess need.
  • Develop, schedule, and manage need based solutions.
  • Collaborate with management, creative department, media agencies, and operations to execute media plans.
  • Review, proofread, and provide feedback on all client materials to ensure accuracy, comprehension, and consistency throughout campaign.
  • Amended, revised or redeveloped campaign concepts in response to feedback from the creative director or clients.

Area Manager / Event Manager

Daymon Worldwide
11.2010 - 12.2012
  • Receive calls, e-mail and all other correspondence and take action accordingly.
  • Schedule interviews, New hire on-boarding, training events, and special events.
  • Provide operational and direct support to upper management.
  • Prioritize tasks for most effective operations.
  • Recruit, interview, hire and train 50+ employees to ensure sufficient event staffing- 92% success rate.
  • Maintain supply levels and complete product purchasing.

Assistant Manager

Dressbarn
10.2009 - 11.2010
  • Possessed a thorough understanding of the products available as well as their specific functions.
  • Set and manage sales goals and objectives.
  • Review and coach each associate on sales goals, customer service, and internal contests.
  • Merchandising.
  • Providing excellent customer service to each customer.

Education

Bachelor of Arts - Communications; Advertising And Marketing

Pennsylvania State University
University Park, PA
09-2009

Skills

  • Patient advocacy
  • Care plan management
  • Family caregiver education
  • Mobility support
  • Client documentation
  • ADL support
  • Interpersonal communication
  • Ability to multitask and prioritize
  • Care plan adherence
  • Strong interpersonal skills

Timeline

Pediatric Home Health Aide

Bayada Pediatrics
09.2024 - Current

Reservationist

MCTA
09.2018 - 12.2018

Direct Care Worker

Elesdane- First Steps Safety LLC
01.2018 - 03.2024

Office Assistant and Realtor

E-Realty Services
02.2017 - 05.2018

District Constituent Outreach Specialist

Pennsylvania House of Representatives
01.2015 - 12.2016

Account Executive

Adams Outdoor Advertising
01.2014 - 12.2014

Area Manager / Event Manager

Daymon Worldwide
11.2010 - 12.2012

Assistant Manager

Dressbarn
10.2009 - 11.2010

Bachelor of Arts - Communications; Advertising And Marketing

Pennsylvania State University

Similar Profiles

CREATE PROFILE
Bonny Glamocak