Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bonny Saldivar

Clinical Coordinator
San Antonio,TX

Summary

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Energetic front desk agent with 2 years experience in customer service support roles. Organized and cash handling.

Overview

14
14
years of professional experience

Work History

Clinical Coordinator

Ortho San Antonio
Boerne, Tx
05.2015 - Current
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Managed daily activities of clinical team consisting of 6 physicians and support staff.
  • Mentored new clinical staff members for proper onboarding and training processes.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Removed trash and straightened counters to keep clinical area clean and neat.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Ordered all Clinical supplies and kept check on inventory levels.
  • Built strong relationships with patients and families for optimized care satisfaction.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA

Front Desk Agent

Holiday Inn NW SeaWorld
San Antonio, TX
11.2011 - 05.2015

I am a front desk agent for the Holiday Inn, I greet guest once they walk through the doors of our facility.I organize and restock whats needed in the desk. I deal with money, credit card information, and direct billing. I take care of our guest the way they should be even if the guest is upset. I do rooming list for big groups that come into our hotel.

Education

High School Diploma -

Lanier High School
2010

Skills

  • Self-directed
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Billing and Reviews
  • Cash handling
  • Customer service

Patient health education

Clinical documentation

Informed consent

HIPAA compliant

Patient education

Form updating

Clinical data collection

Accomplishments

  • March 2013

Received a plack for employee of the month for strong attention to detail, exemplary customer service and team-player attitude.



Timeline

Clinical Coordinator

Ortho San Antonio
05.2015 - Current

Front Desk Agent

Holiday Inn NW SeaWorld
11.2011 - 05.2015

High School Diploma -

Lanier High School
Bonny SaldivarClinical Coordinator