Bonny Valley
Grants Pass,OR
Summary
Proven professional with a strong work ethic and exceptional patience, demonstrated through impactful roles at First Student Group and Asante Rogue Regional Medical Center. Excelled in providing special needs support and financial advocacy, enhancing safety, comfort, and financial understanding. Achieved significant improvements in patient and student experiences by leveraging teamwork and problem-solving skills. Attentive School Bus Monitor reliable in maintaining order. Dedicated to helping students and protecting riders. Trained in mobility assistance and conflict resolution.
Overview
33
33
years of professional experience
Work History
School Bus Monitor
First Student Group
12.2022 - 09.2023
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced Oregon safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Provided support to students with special needs, ensuring their comfort and well-being throughout the bus ride.
Patient Financial Advocate
Asante Rogue Regional Medical Center
04.1997 - 04.2022
- Assisted patients in understanding insurance coverage, resulting in informed decisions regarding medical services.
- Facilitated prompt payments from insurers by submitting accurate claims documentation and proactively addressing any issues that arose during processing.
- Contributed to the continuous improvement of departmental processes by identifying areas for enhancement and implementing appropriate changes that positively impacted patient experiences and hospital revenue.
- Collaborated with clinical staff to ensure accurate coding and billing procedures, mitigating discrepancies and minimizing claim denials.
- Educated patients on the availability of various resources to alleviate financial burdens associated with medical expenses.
- Reduced patient anxiety surrounding medical expenses by offering compassionate support and financial guidance during difficult times.
- Improved patient financial experiences by providing comprehensive guidance on payment options and assistance programs.
- Simplified complex financial information for patients, empowering them to make informed choices about their healthcare expenses.
- Increased revenue collections by conducting thorough reviews of patient accounts and identifying potential sources of reimbursement.
Office Assistant, Migrant Ed Data Clerk, Spec Ed
Hoonah City Schools
03.1991 - 12.1996
- I worked in the business office doing lunch accounting, payroll, fixed asset accounting, migrant ed data clerk, and also was a special education aide part of the day.
Education
Some College (No Degree) - Secretarial Studies And Office Administration
Rogue Community College
Grants Pass, ORSome College (No Degree) - Legal Secretary
South Puget Sound Community College
Olympia, WASkills
- Strong Work Ethic
- Respectfulness
- Patience and Empathy
- Child Supervision
- CPR Certified
- Special Needs Support
- Teamwork and Collaboration
- Problem Solving
Timeline
School Bus Monitor
First Student Group
12.2022 - 09.2023
Patient Financial Advocate
Asante Rogue Regional Medical Center
04.1997 - 04.2022
Office Assistant, Migrant Ed Data Clerk, Spec Ed
Hoonah City Schools
03.1991 - 12.1996
Some College (No Degree) - Secretarial Studies And Office Administration
Rogue Community College
Some College (No Degree) - Legal Secretary
South Puget Sound Community College
Similar Profiles
Ellen Snyder-DavidsonEllen Snyder-Davidson
Van Driver at First Student GroupVan Driver at First Student Group
Sharron MorenoSharron Moreno
School Bus Monitor at First Student GroupSchool Bus Monitor at First Student Group
Che'Naire WilliamsChe'Naire Williams
Talent Acquisition Specialist at First Student GroupTalent Acquisition Specialist at First Student Group
Shannon StokesShannon Stokes
School Bus Driver at First Student GroupSchool Bus Driver at First Student Group
Summer SchultzSummer Schultz
CNA at Express Healthcare ProfessionalsCNA at Express Healthcare Professionals