Bonofasio Santos
Las Vegas,NV
Summary
Accomplished hospitality professional with extensive experience in managing operations and enhancing guest experiences across luxury environments. Skilled in customer relationship management, inventory control, and menu development, dedicated to elevating service standards and achieving operational excellence.
Overview
1
1
Language
22
22
years of professional experience
Work History
Mate
Trader Joe's
Las Vegas, Nevada
03.2019 - Current
Managed operations to enhance guest experiences and led teams to consistently meet service excellence standards.
Advanced through roles in multiple properties, showcasing adaptability and commitment to growth.
Dynamic hospitality professional with over 20 years of experience across Los Angeles and Las Vegas.
Food Server
Hotel Bel Air
Los Angeles, California
10.2011 - 03.2019
- Created memorable dining experiences for guests at luxury hotel restaurant, enhancing guest satisfaction.
- Coordinated with kitchen staff for efficient meal preparation and timely service, contributing to seamless operations.
- Ensured cleanliness and organization of dining area during shifts, supporting a positive dining atmosphere.
Food Server
Dinah's Comfort Kitchen
Culver City, California
08.2004 - 09.2011
- Assisted guests with menu selections and provided detailed food descriptions.
- Processed orders efficiently using point-of-sale system for accuracy.
- Trained new staff on service protocols and restaurant standards effectively.
Education
High School Diploma -
Culver City High School
Culver City, CA06-2004
Skills
- Operations management
- Food safety management
- Menu development
- Inventory control
- Guest services
- Client relations
- Team leadership
Languages
Spanish
Native/ Bilingual
Accomplishments
- Forbes, Employee of the shop, Top Server. Hotel Bel Air Spring 2012
Timeline
Mate
Trader Joe's
03.2019 - Current
Food Server
Hotel Bel Air
10.2011 - 03.2019
Food Server
Dinah's Comfort Kitchen
08.2004 - 09.2011
High School Diploma -
Culver City High School