Summary
Overview
Work History
Education
Skills
Timeline
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Bonquita Mcleod

Anniston,AL

Summary

Proven leader with a track record of enhancing customer satisfaction and driving sales growth at TitleMax through strategic marketing initiatives and effective team motivation. Skilled in conflict resolution and data entry, adept at leveraging customer relationship management (CRM) to foster loyalty and exceed performance targets. Proactive Appointment Setter with exceptional sales and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Always Money
03.2019 - Current
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Entering customer and account data from source documents within time limits, while compiling verifying accuracy and sorting information to prepare source for computer entry.
  • Provided cold calling to identify potential customers.

Assistant Store Manager

TitleMax
11.2015 - 09.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Customer Service Representative

Credit Central, LLC
09.2013 - 07.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Manager

Sams Club
11.2009 - 03.2013
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Cashier

Rite Aid
03.2008 - 06.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Lincoln High School
Lincoln, AL
05.2008

Skills

  • Money Handling
  • Team motivation
  • Product and service knowledge
  • Outbound Calling
  • Data Entry
  • Customer Relations
  • Computer Proficiency
  • Conflict Resolution
  • Microsoft Excel
  • Scheduling
  • Appointment Scheduling
  • Customer Relationship Management (CRM)
  • Building rapport
  • Calendar Management
  • Meeting deadlines
  • Accuracy and Precision
  • Data entry proficiency

Timeline

Assistant Manager

Always Money
03.2019 - Current

Assistant Store Manager

TitleMax
11.2015 - 09.2018

Customer Service Representative

Credit Central, LLC
09.2013 - 07.2015

Manager

Sams Club
11.2009 - 03.2013

Cashier

Rite Aid
03.2008 - 06.2009

High School Diploma -

Lincoln High School

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Bonquita Mcleod