Boobalan Ashok Kumar

Extensive Experience in IT Equipments Installation and Troubleshooting Knowledge in Windows and Hotel Management Applications Extensive Documentation and Networking Experience

• Ensure Data Backups taken daily twice
• Maintain and Troubleshoot servers, raise tickets, co-ordinate with service providers to rectify the same
• Attend Guest and Admin Telephone complaints
• Good understanding on Windows AD, DNS, DHCP
• Maintain and update the Disaster Recovery plan for IT regularly
• Setup new client applications on user systems
• Assist with daily IT related operations / Troubleshooting
• Maintain IT related documents and keep records for sensitive changes and data
• Assist Engineering with GRMS related issues on Guest rooms
• Configure and reprogram access controls, Electronic Safes
• Troubleshoot Wi-Fi related issues in Guest Rooms and Banquet Halls
• Observe IT related troubles, prepare backups, plans and provide alternative solutions until rectified
• Work on network related troubles, VLAN port configurations
• Assist Security with technical faults in electronic safes to program / service along with service provider
• Assist security with CCTV in troubleshooting / servicing the equipment
• Assist guest in Banquet Hall at events with IT & AV related jobs
• Coordinate with IT head, Corporate IT Director on Major & Pilot implementations
• Create new user access in hotel applications as per request form and maintain user database
• Ensure Admin and Guest networks are up in optimal condition and reduce downtimes by regular checks
• Create ticket and follow up with application teams to resolve issues with hotel operations like reservations
• EPABX, IPPBX maintenance
• Maintain, resolve and assist employees with hotel IT equipments such as POS workstation, Desktops, POS printers, KOT printers, laser printers
• Regularly update IT inventory and all technical details in documents
• Filing IT related Invoices, approvals, agreements
• Assist Hotel guests with Wi-Fi issues and provide any technical related assistance
• Research and develop IT related processes, improve IT standards
• Ensure Information Security SOPs are followed
• Provide training to users on handling IT equipments and Applications
• Strive to create and implement plans on efficient use of IT equipments and reduce budget as well
• Resolve any major issues with remote support teams
• Work on Server, Application and Hardware upgrade from time to time
• Preparing Daily/monthly work status reports and updating technology specific documents
• Find vendors for required service to get quotes and service
• Update Windows, Servers, Workstations, Firewalls, etc
• Network Troubleshooting
• End of Life OS & Hardware Compliance (Servers & End Nodes)
• Installing and maintaining other peripheral devices like Systems, network printers, scanners, KOT Device, Micros Machine, Bill printer, Slip printer
• Maintain and update hotel network diagram and setup as per IHG standards periodically
• Root Cause Analysis for the IT related incidents
• Performed users Email IDs Creation, Deletion, Password resets and monitoring the activity in Google Apps as per policy
• Working based with Ticketing tools like ESCAP
• Configuring & troubleshooting MS-outlook & outlook-express
• Create User accounts using Active Directory and assign role-based permission and place them in appropriate Groups
• Monitoring the Guest Network through Ruckus Controller
• Configure telephone extensions and maintain Alcatel PABX
• Maintaining the file server, AD, DNS, Firewall and Manageable switches and LAN Administration
• Performed hands-on administration, monitoring, and troubleshooting of (LAN), resulting in optimum Performance and minimum downtime
• Installation & troubleshooting Hotel management softwares like Opera, EMC, Sun system
• Escalate critical issues in a timely manner to Management and Provide suggestions / feedback on improvising IT Infrastructure.

• Indian
• 34 Year
• Married
• Passport #Y6701721