Booker Hankerson
Kingwood,TX
Summary
Focused Manager with 27 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
28
28
years of professional experience
Work History
Regional Director of Operations
Satellite Shelters
08.2017 - 06.2023
- Developed and implemented strategies to increase sales by 35% and profitability by 45%.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth by 45% while leading operations, strategic vision, and long-range planning.
- Reduced operational risks while organizing data to forecast performance trends.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
Director of Operations
Ferrellgas/Bluerhino North Texas
06.2014 - 08.2017
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
CJSOTF Director
SOTF West
11.2010 - 11.2013
- Supervised Operations for INSCOM Services contracts with different government agencies such as CIA, FBI, DEA, US Military, and other host nations.
- Managed 2 direct reports and monitor 95 indirect reports and 7,200 personnel supporting deployed U.S. military operations in Afghanistan.
- Assured timely delivery and accuracy of staff's reports and over 100 contract deliverables per month while utilizing data to forecast manpower needed.
- Implemented successful cross training and development initiatives to streamline office efficiencies and prevent administrative backups and delays due to loss of personnel or staff absences.
- Educated staff to manage contract task orders/projects (including SOW, financial tracking, invoicing, and operations) and create, reviews, and prepare SOPs, Program's Quarterly award assessment, and CDRIs.
- Reviewed, created, updated, and published diverse SOPs in compliance with Company policies, internal standards, and the Defense Contract Auditing Agency (DCAA).
- Launched two new work sites and supported operations in Helmand province, procuring land, power, living and office space for operations supporting 700+ employees in southern and western Afghanistan.
- Implemented comprehensive training and development program for newly assigned Site Managers and staff. Initiated and developed rigorous on-the-job-training (OJT) program for new Assistant Site Managers.
- As Subject Matter Expert (SME), provided 24/7 support and advice to senior military officials to design, implement, monitor, and improve deployed USMC internal program.
- Scheduled counterintelligence (CI) screenings/re-screenings of all (OCN's and TCN's) as required.
OPSCEN Director
SOS International
04.2009 - 04.2010
- Managed and advised the Command by gathering, protecting, and disseminating information by Low Level Source Operations within assigned unit battle space.
- Managed 47 employees, 122 Local National Employees in addition to budgeting, accounting and records keeping.
- Analyzed, formatted and edited raw Atmospheric Report for grammar and content for entire Multi-Function Team (MFT).
- Coordinated daily functions of the MFT with OPSCEN and military units.
- Briefed Senior Officers on activities and potential threats to the FOB.
- Recruited and hired new Local Nationals (LNA) for the MFT to meet customer goals.
- Managed all operational funds for the MFT while maintaining accountability of all MFT equipment with zero loses.
- Supervised and trained all 23 LNA in order to accomplish customer goals.
- Managed LNA payroll in excess of $25,000.
Theater Safety Director
L-3 Vertex Aerospace
04.2008 - 04.2009
- Helped to build culture of safety focused on reducing incidents and eliminating hazards.
- Developed and implemented safety tracking, training and management programs for 15 locations.
- Trained and certified over 500 employees in assessment procedures and safety behaviors.
- Collaborated with operations management to keep equipment in good working order, replace worn items and plan updates.
- Ensured the quality system was implemented and maintained in accordance with the requirements of ANSI/ISO/ASQ Q9000, 9001-200 AND ISO 500
- Established, implemented and maintained the CFT safety program and ensured the certification of personnel performing special processes and operations.
- Reviewed and evaluated each contact delivery order for required safety training, specialty training, qualification test, certification and recertification of employees
- Maintained safety and training records and listing of certified employees with recertification dates.
- Prepared internal quality audits/ surveys, maintains quality records and prepares reports.
Aircraft Program Manager
Alsalam Aircraft Company
03.2007 - 03.2008
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
Maintenance Manager
US Army
03.2006 - 03.2007
Special Operations Manager
US Army
03.2005 - 03.2006
Special Forces Team SGT
7th Special Forces Group
06.2001 - 03.2005
Special Operations Power Plant Supervisor
US Army
08.1996 - 07.2000
Airframe and Powerplant Supervisor
US Army
08.1995 - 08.1996
Education
Doctor of Business Administration - Strategic Planning
Colorado Technical University
Colorado Springs, CO11.2024
MBA -
Colorado Technical University
Colorado Springs, CO02.2018
Master of Science - Information Technology
Colorado Technical University
Colorado Springs, CO08.2016
Skills
- Nonprofit Communications
- Program Optimization
- Sales Promotion
- Operational Efficiency and Safety
- Finance and Accounting Oversight
- Leadership Training
- Overseeing Logistics
- Operations Oversight
- Cost Control
- Materials Planning and Logistics
- Process and Procedure Refinement
- P&L Responsibility
- Organizational Leadership
- Financial Controls Implementation
- Process Development and Streamlining
- Business Growth Initiatives
- Performance Monitoring and Evaluation
- Inventory Tracking and Management
- P&L Administration
- Budgetary Reviews
- Strategize Business Plans
- Develop Policies
- Optimizing Profitability
- Inventory Control Processes
- Process Improvement
Languages
Spanish
Native or Bilingual
Timeline
Regional Director of Operations
Satellite Shelters
08.2017 - 06.2023
Director of Operations
Ferrellgas/Bluerhino North Texas
06.2014 - 08.2017
CJSOTF Director
SOTF West
11.2010 - 11.2013
OPSCEN Director
SOS International
04.2009 - 04.2010
Theater Safety Director
L-3 Vertex Aerospace
04.2008 - 04.2009
Aircraft Program Manager
Alsalam Aircraft Company
03.2007 - 03.2008
Maintenance Manager
US Army
03.2006 - 03.2007
Special Operations Manager
US Army
03.2005 - 03.2006
Special Forces Team SGT
7th Special Forces Group
06.2001 - 03.2005
Special Operations Power Plant Supervisor
US Army
08.1996 - 07.2000
Airframe and Powerplant Supervisor
US Army
08.1995 - 08.1996
Doctor of Business Administration - Strategic Planning
Colorado Technical University
MBA -
Colorado Technical University
Master of Science - Information Technology
Colorado Technical University
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