Booker T. Hucks III
Mastic
Summary
Dynamic Inside Sales Support Specialist with a proven track record at Johnstone Supply, enhancing customer loyalty and driving a 75% increase in sales performance. Skilled in creative problem solving and CRM software, I excel in client relationship management and complaint resolution, ensuring exceptional service and satisfaction.
Overview
7
7
years of professional experience
Work History
Inside Sales Support Specialist
Johnstone Supply
Farmingdale
04.2021 - 03.2025
- Oversaw sales accounts for more than 100 contractors, fostering strong relationships and driving customer loyalty.
- Provided expert assistance to clients by answering incoming sales calls and email requests offering detailed pricing and product knowledge.
- Assessed project specifications and current plans to provide accurate quotes for replacement items and equipment.
- Processed and managed purchase orders while maintaining consistent communication with customers throughout the order lifecycle.
- Executed data entry tasks, analyzing them to ensure invoice accuracy for contractors.
- Facilitated warranty processing for replacement parts and equipment, contributing to efficient service delivery.
- Handled customer service inquiries and resolved complaints to meet customer needs.
- Boosted sales performance by 75% on average, achieving up to 100% growth in some accounts.
Program Coordinator
Family Residences And Essential Enterprises
Old Bethpage
01.2018 - 01.2021
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Interacted with consumers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Met and collaborated with the Program Director to uncover issues, identify applicable solutions and offer guidance.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments and agencies.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
- Interceded between program participants as well as staff leads during arguments and diffused tense situations.
Education
MBA - Management
Long Island University
Brooklyn, NY05.2025
B.S - Business Administration And Marketing
Long Island University
Brooklyn, NY05.2014
Skills
- Creative problem solving
- Complaint resolution
- Report preparation
- Professional telephone demeanor
- Detail oriented
- Customer service
- Client relationship management
- Problem solving
- CRM software experience
- Microsoft Office
- Inbound And Outbound Calling
- Sales support
Timeline
Inside Sales Support Specialist
Johnstone Supply
04.2021 - 03.2025
Program Coordinator
Family Residences And Essential Enterprises
01.2018 - 01.2021
MBA - Management
Long Island University
B.S - Business Administration And Marketing
Long Island University
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