Elisa Reynolds

I was hired in as the opening manager. I was in charge of opening the store by turning all the equipment on and getting everything set up to start cooking. I made biscuits, coffee, and teas. I was in charge of counting tills to log into the cash drawers at the opening of the business day. I was in charge of running the shift and supervising the other employees on duty, making sure company policies were enforced, as well as making sure we gave our customers quick and friendly service. Along with these duties, I also jumped in where needed. I worked right alongside employees doing dishes, taking out trash, sweeping and mopping, and ran drive-thru and front counter registers, and stocking products to be ready for the next shift. I was also in charge of doing end of day paperwork and end of day procedures, including getting bank deposits ready and doing bank deposit drops. Most days I would have to run both registers, bag food, make drinks, collect payments, and expedite customer orders. this was due to short staffing issues. Even during these difficult shifts, I still maintained good customer satisfaction and quick service. I had a great repertoire with the customers, as many were regulars. I knew most by name as well as their food order. Many of the customers told me how great of a job I did, how lucky the company was to have me. I am excellent at customer service.

I was an opening crew member. My duties included: preparing salads for the business day, stocking the drive thru area items, prepping the day's vegetables, condiments, and buns, in addition to cleaning duties and dishes. Most days I was responsible for running drive thru cash register and order taking.

Supervised and trained fellow employees as well as prepping product, stocking, counting inventory, putting truck orders in the computer, putting inventory away after deliveries, and cleaning. I made sandwiches, expedited orders, and collected payments from customers. I worked opening as well as closing shifts, counted cash drawers at close and at open, depending on the shift I was scheduled, and balancing tills at the end of shift. At opening I did start of day procedures and upon closing I would run end-of-day reports and count down tills. I did bank runs to drop off deposits and get change.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Excelled in every store position and regularly backed up front-line staff.
• Tracked receipts, employee hours, and inventory movements.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Exercised composure under pressure and in escalated customer service scenarios.