Versatile problem solver with a flair for innovation, turning challenges into opportunities with a blend of creativity and strategic thinking.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Accounts Payable Specialist
Enterprise Fleet Management
03.2023 - Current
Efficiently managed 125 daily citations and toll violations, with meticulous record-keeping accuracy and ensuring compliance adherence and precise financial tracking
Demonstrated accounting proficiency by proactively resolving billing discrepancies, negotiating payment terms with suppliers, and successfully achieving 15% reduction in costs, contributing to overall financial efficiency
Ensured timely payment of fines and penalties through vigilant monitoring of due dates, enhancing financial management and aligning with accounting regulations
Analyzed payment process data to generate insightful reports, leading to process improvements and substantial cost savings of 20% through strategic optimizations.
Membership Sales & Card Services Specialist
American Express TRS
09.2021 - 11.2022
Initiated 75 to 100 outbound calls to cardholders, resulting in monthly uptick in upgraded card adoption
Leveraged product knowledge and customer relationships to adeptly cross-sell card products, guiding clients to explore and embrace enhanced features, all while maintaining impressive 95% customer satisfaction rating
Clearly communicated value proposition of upgraded cards, underscoring exclusive rewards, heightened benefits, and personalized services to fuel interest and adoption among existing cardholders
Consistently met or surpassed sales targets through adept identification of opportunities during inbound customer interactions, maintaining robust 30% closing rate
Conducted comprehensive analysis of client feedback to identify trends and implement targeted improvements accordingly
Purchasing & Billing Coordinator
Quantum Storage Systems
12.2020 - 09.2021
Managed daily operations of 30 purchase orders and 5-7 bills of lading, utilizing strong project management skills to optimize operational efficiency and bolster sales processes, resulting in 15% reduction in processing time
Applied adept project management techniques in negotiating quotes and discounts, ensuring company's profit margin and achieving financial goals
Collaborated cross-functionally with warehouse managers to streamline order processes, resolve operational issues, enhance customer satisfaction, and ultimately fostered 20% increase in sales growth and strengthened client relationships.
Identified, researched, and resolved billing variances to maintain system accuracy and currency