Boopesh Natarajan

End Client: Prime Therapeutics

Project: Provide end-to-end client solution for proposal, quote and sale, case development and installation. It is used to offer brokers, producers shared clients and customers. It streamline the workflow process and provides customized solutions for different clients.

Responsibilities:

• Created UI rules, Properties, Embedded Pages and Correspondences.
• Collaborated with cross-functional teams to design, develop, and launch new features for web applications.
• Created Agents which will run in the background for sending text messages, to intimate policy due amount.
• Created Activities, steps and methods like property set, page new, calling other activities for implementing core business logic.
• Extensively worked on Decision rules and Declarative rules.
• Creation of Declarative expressions for a value change on the properties.
• Involved in Creation of validation rules to implement business logic validation.
• Created rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open and RDB list.
• Used debugging tools like PAL,Tracer, Clipboard for debugging the errors in the development.
• Unit testing of Developed Applications and solved tickets in UAT and SIT environments.
• Updated Rules, Data Instances, Defects and Hot Fixes in Rule-Tracking sheet.

Environment: PRPC 7.X, Rest, SOAP Services, Oracle, PGAdmin3, JIRA, Rally

End Client: ING Insurance

Project: The purpose is to produce a suite of Insurance applications to support a broad spectrum of subsidiaries within the IAG Insurance division. Each of these subsidiaries will have different requirements including Different regulation, Different localization requirements, Varying product ranges, Different levels of IT capability. The applications suite will include Policy Management, Claims Management and Claims Reserving. These applications must be able to be easily customized on a country by country basis to meet their individual requirements. This customization must be done on a cost effective basis as many of the subsidiaries are operating in developing markets.

Responsibilities:

• Implemented Agile / Scrum Methodology and participated in development & conversion of business requirements into Rally stories.
• Integrated with external systems to retrieve or send data using Connect REST, Connect SOAP, Service SOAP.
• Created Process flows and Properties based on the requirements.
• Worked on various PRPC activities, data transforms, flows, flow actions, assignments, declarative rules.
• Followed PEGA Guardrails in implementation of the application.
• Implementation of Declarative Processing features like Expressions, OnChange etc and Decision Rules like Decision Table, Decision Tree, Map Values.
• Worked on Reports like Report definition.
• Worked on Performance tools and Agents.
• Worked on SLA and Declarative rules.
• Creation of Activities and steps for business logic implementation and generate the Clipboard structure.
• Environment: PRPC, HTML, XML, SQL Connectors, SOAP Connectors, SOAP Services, TOAD, Java, J2EE, CSS and Java Script, IBM application server, Windows 7, Rally.

End client: Toyota, Bank of America

Responsibilities:

• Resolved incidents raised by L1 support team or by automated alerts. Worked closely with L3 support teams towards incident resolution that requires source code fix.
• Initiated and coordinated BCP calls in an event of Severity 1 incidents.
• Adhered to SLAs confined to Incident Management & Service Management.
• Developed automation and utility tools using shell scripting and schedule & maintained them in Autosys scheduler tool.
• Led production outage incidents (BCP calls) and engaged all impacted teams.
• Analyzed and solved the production issues as part of the L2 support team.
• Performed Quality Reviews to assure the quality along with the correctness of the deliverable and defect control and overall quality of the project.
• Planned the Transition of new production release from clientele team to onshore and offshore teams.

Environment: C++, Unix, Shell scripting, HTML, XML, PL/SQL, Java, J2EE, CSS and Java Script, IBM application server, Windows 7, Jira.

End Client: Qwest Communications, Home Depot, Southwest Airlines, Delta Airlines.

Responsibilities:

• Ensured smooth handover of responsibilities during shift changes by diligently documenting all ongoing activities and pending tasks.
• Boosted end-user satisfaction by providing prompt and accurate support for various applications.
• Contributed to project success by providing expert application support during all phases of implementation and rollout activities.
• Minimized business impact during critical incidents with rapid problem identification and resolution.
• Adhered to SLAs confined to Incident Management & Service Management.
• Developed automation and utility tools using shell scripting and schedule & maintained them in Remedy scheduler tool.
• Led production outage incidents (BCP calls) and engaged all impacted teams
• Developed standard operating procedures for the team, improving overall consistency and quality of work.
• Led process improvement initiatives, resulting in increased output without sacrificing quality standards.
• Provided ongoing support to team members, addressing concerns and resolving issues promptly.

Environment: C++, Unix, Shell scripting, PL/SQL, Java, Java Script, Remedy, Autosys, Jira.