Robin Booth
Technical Business Analyst, Sr.|Agile Coach
Albuquerque,NM
Summary
Highly effective analytical and problem-solving skills
Excellent organizational and team building skills
Natural leader
Proven ability to communicate effectively with executives, technical and non-technical staff, vendors & customers
Technically savvy
Honest -Motivated -Responsible
Overview
29
29
years of professional experience
Work History
Agile Coach
Jack Henry & Associates
10.2022 - Current
- Facilitate conflict resolution within team to maintain momentum towards project goals.
- Transform project delivery by coaching team on Scrum, Kanban, and Lean principles.
- Introduce agile metrics to enable data-driven decision-making during sprint planning sessions.
- Optimize resource allocation by working closely with delivery manager and product to prioritize tasks.
- Enhance team productivity by supporting Agile methodologies and facilitating daily stand-up meetings.
- Support a culture of continuous improvement through retrospective meetings and process refinement discussions.
- Facilitate virtual learning sessions and team events.
- Provide coaching and mentoring to employees.
Technical Business Analyst, Sr.
Jack Henry & Associates
Albuquerque, New Mexico
10.2021 - Current
- Requirements Gathering: Collect, document, and validate business requirements based on prior domain knowledge.
- Review data management processes by analyzing workflows, identifying bottlenecks, and recommend process improvements.
- Gather feedback from other domain teams to identify areas for system enhancements or adjustments to better align with evolving business requirements.
- Maintain documentation of system changes, BRD's, aid in contract updates to facilitate knowledge transfer among team members while ensuring ongoing support capabilities were maintained throughout the lifecycle of a given solution.
- Streamline business processes by identifying inefficiencies and implementing targeted improvements.
- Assist development staff with drafting project plans, advising personnel on milestone planning.
- Cross collaborate with other domain teams to identify business needs, dependencies and data sources.
- Create data or process flow diagrams to aid in conceptual understanding of a requirement across the team.
- Promote and foster consistent verbal and written communication across the team.
- Acceptance testing: Develop test plans, perform system testing, and ensure quality and functionality.
VP/Sr Business Analyst/Project Manager
Century Bank
Albuquerque, New Mexico
04.2020 - 10.2021
- Acted as liaison between Information Technology and business lines by maintaining open lines of communication to monitor and improve business line satisfaction with IT.
- Made recommendations for technology enhancements and optimize existing platforms to streamline internal processes.
- Delivered project status reports to the Technology Steering Committee and executive leadership team.
- Served as Project Manager for the Online Banking Conversion, Online Account Opening, Loan Process Efficiency and Loan pricing platform projects.
- Defined project requirements by identifying project milestones, phases and tasks. Identify project team members (SME's, executive sponsors and decision makers).
- Monitored project progress by tracking activity, resolving problems, reporting project progress, and recommend actions.
- Pro-actively identified waste and inefficiencies in current processes; consulted with stakeholders and IT staff to develop solutions to enhance customer and staff experience, reduce waste and improve internal efficiencies.
- Managed direct report AVP/Business Analyst - acted as mentor and leader to PM/BA team within both IT Department and organization.
- Implemented cloud-based project management platform.
- Developed method to track strategic objectives set by board of directors by project. Created variety of reports to demonstrate performance by objective.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Business Process Analyst III
Sandia Laboratory FCU
Albuquerque, New Mexico
03.2015 - 03.2020
- Developed technical specifications of projects and elicit user requirements using: interviews, document analysis, task and workflow analysis, conduct workshops, site visits and review business cases.
- Developed technical specifications for software developers based on results of analysis and monitored development and Quality Assurance through implementation.
- Set up database tables in core conversion to ensure functionality met Business Unit needs.
- Researched and provided data mapping for core vendor from both retail and business existing cores. This included working closely with Business Lending team to ensure base functionality was met.
- Served as Project Lead for development/enhancement projects.
- Participated in business process modeling sessions, serve as facilitator, co-facilitator or subject matter expert in business process flow sessions.
- Responsible for designing and implementing Confluence for System Enhancement and Development teams.
- Act as liaison between Information Systems, Information Technology Teams and Business Units.
- Ensured all system enhancement requests were thoroughly vetted for functionality, compliance and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior System Administrator, Lending
Sandia Laboratory FCU
Albuquerque, New Mexico
04.2004 - 12.2014
- Responsible for implementation, technical support and administration of Mortgage Lending servicing, origination, interfaces and associated SQL Servers/Databases. This included performance monitoring, system enhancements and first level support of SQL Servers, databases and reports.
- Established ongoing quality management of systems including frequent evaluation of usability and design.
- Actively explored ways to take advantage of under-utilized functionality and recommended plans/solutions for consideration or implementation.
- Worked directly with in-house programmer to develop mortgage booking interface that saved over two hours of end user time when onboarding loan to core.
- Served as backup for Consumer Lending, Commercial System Administrators and Help Desk.
- Worked with other ITS Departments and Business Units to maintain system integration across credit union network.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Standardized job tasks and trained junior team members on industry best practices and standards.
Senior Technical Support Analyst
Sandia Laboratory FCU
07.2002 - 03.2004
- Provided quality service to credit union employees on internal and external systems utilizing knowledge management/help desk software and other relevant resources
- Worked with Business Units to ensure that credit union hardware and software met needs and expectations of employees, while staying in line with ITS Strategic Plan, IS Security Policy and approved budget
- Worked to provide user solutions within ITS Service Level Agreements
- Implemented c.Support (Help Desk ticketing/knowledge management software)
- Performed first level support for credit union's Intranet, website, online banking application, lending systems, telecommunication and building access systems
- Worked with IT Management and cross-departmental teams to implement, maintain or upgrade credit union technology
- Responsible for coordination and communication with internal and external business partners to facilitate optimal system availability and usability
- Established detailed records of installed PC software ensuring compliance with license agreements and ITS Security Policy.
IS Support Technician
CU Anytime Network, LLC.
05.1998 - 07.2002
Cash Management Specialist
CU Anytime Network, LLC.
04.1996 - 04.1998
Education
Some College (No Degree) - Business/Psychology
Fort Lewis College
Durango, COCertificate - Leading With Mindfulness & Positivity
Anderson School of Mgt - Professional Development
Albuquerque, NMCertificate - LEAN Professional
Anderson School of Mgt - Professional Development
Albuquerque, NMCertificate - Business System Analysis
Intequ Group, Inc
OnlineCertificate - Hardware/Software Troubleshooting
UNM Continuing Education
Albuquerque, NMCertificate - Adobe Creative Suite
UNM Continuing Education
Albuquerque, NMCertificate -
Training Workshops
Skills
Technical Writing
Coaching and Mentoring
Planning and coordination
Project Management
System Hardware Knowledge
Improvement Initiatives
Critical Thinking
SQL and Databases
Staff Management
Servant leadership
Team facilitation
Interpersonal Communications
Emotional Intelligence
Accomplishments
- Lead a successful online banking conversion/migration of over 10,000 customers. Followed by launch of online account opening, new functionality to the bank.
- As a scrum master for two teams I lead succesful daily standups with a focus on work updates and connection among the team. Restrospective has always been a favorite meeting and I have lead the team through challenging, transparent and honest retros with the aim to always improve.
- As a project leader I have been able to able to forge solid relationships with strategic partners and build consensus across multiple organizational levels. When encountering resistance to change I have been able to navigate progress through the institutions culture and overcome by building relationships and discovering hidden agendas, securing the empowerment through executive stakeholders all helping to ensure successful outcomes with cross-functional project teams.
- I have an aptitude for learning, and always seek avenues of growth. I believe in the quote "Seek first to understand, then to be understood". I believe this makes me a good candidate for working on projects with diverse personalities, ages and backgrounds.
- Wellness is a passion. I am a 200 hour RYT (registered yoga teacher). This education has taught me to bring calm to tough or challenging situations in my professional and personal life.
- I have served as a co-leader and co-founder of a community based fitness program. I motivate, encourage and counsel individuals on nutrition and overall lifestyle wellness.
- I enjoy the outdoors, workouts, travel, hiking with my dog, reading and cooking.
Timeline
Agile Coach
Jack Henry & Associates
10.2022 - Current
Technical Business Analyst, Sr.
Jack Henry & Associates
10.2021 - Current
VP/Sr Business Analyst/Project Manager
Century Bank
04.2020 - 10.2021
Business Process Analyst III
Sandia Laboratory FCU
03.2015 - 03.2020
Senior System Administrator, Lending
Sandia Laboratory FCU
04.2004 - 12.2014
Senior Technical Support Analyst
Sandia Laboratory FCU
07.2002 - 03.2004
IS Support Technician
CU Anytime Network, LLC.
05.1998 - 07.2002
Cash Management Specialist
CU Anytime Network, LLC.
04.1996 - 04.1998
Some College (No Degree) - Business/Psychology
Fort Lewis College
Certificate - Leading With Mindfulness & Positivity
Anderson School of Mgt - Professional Development
Certificate - LEAN Professional
Anderson School of Mgt - Professional Development
Certificate - Business System Analysis
Intequ Group, Inc
Certificate - Hardware/Software Troubleshooting
UNM Continuing Education
Certificate - Adobe Creative Suite
UNM Continuing Education
Certificate -
Training Workshops
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