BORAM LEE

• Analyzed loan applications using Encompass program and credit reports to determine loan eligibility and risk level.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Followed up with clients and main branch on missing loan documents, providing guidance on best way to complete application process.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Explained different types of loans pertaining to client situations.
• Negotiated loan terms and conditions with clients to maximize profitability.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Fielded customer complaints and provided solutions.
• Monitored pipelines to track and log status of loans.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Negotiated loan terms and conditions with customers to secure best deal.
• Processed loan applications and monitored progress from start to finish.
• Checked loan documents for accuracy prior to closing.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.

Customer Service Representative:

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assisted customers with setting up or closing accounts, completing loan applications and loan closing.
• Handled check reviews on Oasis program, monitored customer check flow and upheld strict protocols to prevent theft of assets.
• Skilled bank programs such as Trism, Firco, IRS, IMS, and Aither.
• Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services including checking, savings, and loans.
• Educated customers on promotion regarding new CD and installment saving products.
• Upheld strict financial controls by keeping funds secure and accurately making wire transfers.

Head Teller:

• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
• Verified amount of cash in cash drawer and branch vault against day's receipts, quickly identifying errors. Processed quarterly vault and ATM audits with zero error rate.
• Coordinated branch cash reconciliation in high-volume to transfer out to the FRB.

• Executed customer transactions, including deposits, withdrawals, money orders and checks. Maintained teller drawer to perform bank transactions.
• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
• Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
• Rapidly and efficiently prepared customer and ATM cash and change orders.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Checked amount details and fraud for transaction papers such as counterfeits, checks and money orders
• Maintained friendly and professional customer interactions and to fellow colleges.

• Obtained precertification for medical treatment and tests such as MRI, CT and Surgeries.
• Entering daily charges for hospital and office visits, processing electronic claims and paper claims, appeals through insurance companies.
• Maintained & organized patients overall database.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Kept reception area clean and neat to give visitors positive first impression.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.